Field Service Engineer - Boston Children's Hospital

*** Position will travel to different PPOC office locations in Newton, Wellesley, Cambridge, Revere, Chelsea and Everett. May need to support practices outside of normal region depending on need***


The Field Service Engineer will be responsible for:

• Daily logging of tasks and activities via JIRA Service Desk
• User and device onboarding
• Providing end user support for various applications
• Participation in team meetings and collaboration for upcoming projects
• Providing onsite support for hardware and software upgrades
• Providing prompt and courteous resolution to user requests and issues
• Providing security, compliance and HIPAA checks at all practices

In order to qualify, you must have:

• Bachelor's Degree in Computer Science or closely related field 
• MCSA, A+ , CISSP desirable
• Knowledge of HIPAA, compliance, and electronic medical record systems helpful
• Knowledge of physician practice management systems and workflow helpful
• Minimum 3 years’ experience with PC hardware and software, printers, notebooks, Macs, iPads, and mobile devices
• Experience supporting Windows 10 and macOS
• Experience with Active Directory
• Experience with security and protection tools, antivirus and malware detection and removal
• Familiarity with TCP/IP networking, VPN, Wi-Fi
• Knowledge of Windows Server, VMware, and Citrix desirable
• Knowledge of JIRA helpful
• Knowledge of Cisco Meraki network gear as well as switches, routers, and firewalls desirable
• Must own a reliable car and be able work remotely and independently
• Local travel: up to 90%
• Must be able to lift 50lbs

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a rotating days/evenings and week-end schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.