Field Service / Customer Service Technician at TOPS Staffing

• Conduct customer rebuilds and repairs within the Rapid – Leetsdale and Franklin facility or in the field
• Schedule material as required for the rebuild
• Teardown and rebuild the system as required
• Conduct mechanical and electrical quality checks to assure the integrity of the system
• Verbally report progress to the customer
• Rework, repair, or replace damaged mechanical and electrical parts or assemblies
• Inspect, operate, and test completed products to verify conformance to customer specifications
• Apply standard Rapid Spare Parts pricing and labor requirements to requests for quote for customer repair, refurbish, and rebuilds

• Provide guidance to customers during equipment review about cost effective alternatives available for service repair and rebuild of Rapid Granulator Inc. systems
• Maintain effective customer relations as required to respond to customer phone call or E-Mail requests on technical questions related to Rapid equipment and systems
• Maintain effective customer relations as required for service related plant visits
• Demonstrate effective written and verbal communication skills as related to customer needs, inquiries and questions
• Define the needs from customer quote for repair - rebuild of Rapid equipment in the standard ERP and Project Management system
• Test rebuilds – repair of machines to customer specification prior to shipment by the Production assembly department.
• Provide assistance to Sales department on technical issues related to customer applications as needed

• Conduct travel to customer facilities that will require extended overnight stays. Extensive customer contact will be required in conducting the Rapid related service activities
• Maintain accounting of all travel related expenses; develop trip report and customer travel billing as requiredUtilize the existing expense reporting system to log and maintain the business expenses related to travel
• Coordinate individual travel arrangements as relate to airline tickets, hotels, rental cars, etc.
• Responsible for individual credit card, in the Company Name to expense travel activities which will then be reimbursed in timely manner

• High School Diploma or GED required
• 5-10 years of manufacturing experience in related field is required
• Some technical training in mechanical systems required

• Prolonged periods standing and performing repetitive tasks.
• Must be able to lift up to 40lbs to move finished units
• This is a bench assembly position.

We need help IMMEDIATELY!  Please apply today!

TOPS Staffing is focused on partnering with talented manufacturing, CNC, light technical, warehousing, and skilled assembly people in the area. Our niched focus helps us find you the right company that can help you grow in your career. We take the time necessary with every employee to nurture your passion as it becomes ours.  Our extensive benefits package includes Matching 401K, Medical, Dental, Vision, Short Term Disability, Direct Deposit and much more.  Please check out our benefits at https://jobs.careermovesnow.com/us/en/benefits-yes-