Field Service Coordinator - Sungrow Power Supply Co., Ltd.

The Company:

Sungrow Power Supply Co., Ltd. (“Sungrow”) is the world’s most bankable inverter brand with over 269 GW installed worldwide as of June 2022. Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems. With a strong 25-year track record in the PV space, Sungrow products power over 150 countries worldwide. Learn more about Sungrow by visiting www.sungrowpower.com

Responsibilities:

• Coordinate the dispatch of Field Service Engineers and Vendors to provide onsite service.
• Issue Purchase Orders or Task Orders as required for Vendors.
• Communicate professionally and effectively by phone and email with Field Service Engineers and Vendors on spare parts needs, dispatching and return of material.
• Communicates with customers on the status of the arrival of Field Service Engineers and/or materials.
• Review dispatch board to ensure Field Service Engineer’s and Vendor’s schedules make best use of time/costs.
• Coordinates data entry in SAP and CRM based on Field Service reports that are turned in.
• Works cross functionally with procurement, third party partners, regional competency center and field service staff.
• Assists in maintaining field service database, including customer data, service reports, and photographs.
• Anticipate and resolve problems with minimal supervision.
• Build and track required plans and schedules to conduct maintenance activities for multiple project and sites as assigned.
• Verify Vendor invoices correspond with services provided.
• Provide feedback to supervisor regarding scheduling for new site.
• Ability to work well under pressure while demonstrating accountability to achieve results.
• Ability to effectively handle multiple concurrent activities.
• Collaborate with cross-functional teams to streamline processes and enhance operational effectiveness.
• Adhere to security protocols and training, maintaining alignment with company policies.
• Perform other duties as assigned to support company mission, values, and goals.

Education or Desired Licenses and Certificates:

• Over 5 years of experience in a customer service role
• Bachelor’s degree, technical degree, or equivalent experience
• Preferred experience in the solar industry

Skills and Abilities:

• Technical problem-solving and analytical skills
• Self-starter with strong initiative and excellent communication abilities
• Must possess customer service, problem-solving skills, and possess decision making
• Organizational skills with a detail-oriented approach and strong initiative
• Strong technical support focus with a service-oriented attitude towards both the Sales team and customers
• Excellent interpersonal and communication skills
• Ability to collaborate effectively in a team environment
• Proficiency in Microsoft Office Suite
• Experience with Airtable is a plus
• Strong organizational and time-management skills

Travel:

• 5%-20%

Work Location and Status:

• Full time, Hybrid position in the Houston area
• No visa/legal sponsorship

Compensation:

• Compensation commensurate with experience
• Competitive benefits package and employee programs
• Strong personal and company growth opportunities

For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $50,000 - $80,000 This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.