Field Service Coordinator - Sterling Engineering
Pasadena, TX
About the Job
Title: Field Service Coordinator
Location: Pasadena, TX (hybrid work schedule)
Job Type: Contract
Job Summary:
The Field Service Coordinator is responsible for managing the schedule for approximately the Field Service Technicians based in the US. This role works closely with Regional Supervisors, and Sales Engineers, to ensure resources are scheduled according to customer needs. Training, maintain compliance with drug testing consortiums, and other various administrative tasks.
Job Duties:
- Maintain timely, accurate data in system, including assignment of new requests, disposition of request status, and scheduling
of technicians. - Schedule the technicians to jobs, maintain the job calendar, and lead weekly scheduling meetings.
- Create job folders that provide the technicians with all necessary pre-job instructions.
- Gather information from technicians about labor hours, expenses, and work performed, and input information accurately into online systems.
- Work closely with sales engineers to obtain job updates and customer approvals on purchase orders.
- Schedule contractors as needed, and follow-up to ensure that receives final costs and contractors receive final purchase orders.
- Assist sales engineers to obtain insurance certificates and safety statistics before the start of field service jobs.
- Schedule safety training for technicians, maintain training records, and lead safety conference calls.
- Maintain DISA database with information about drug tests and background checks for each technician, according to specific customer requirements.
- Maintain and track our drivers’ valid standings with the Dept of Transportation.
- Assume leadership responsibilities for the department in Field Service Manager’s absence.
Qualifications:
- 3+ years of relevant experience in a service-oriented organization required, experience in an industrial focused field service business preferred
- Experience managing a dynamic schedule for technicians working in industrial settings is highly preferred
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identify, national origin, disability, protected veteran status, or genetic information.
Source : Sterling Engineering