Field Process Engineer - Oxford Instruments Plc

About Oxford Instruments:
Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world.

Our people and culture are vital to our success. We strive to offer the opportunities that will attract, engage, motivate and develop the very best talent.  This involves creating an inclusive environment and culture where difference is valued and people are recognised for what they deliver and bring to the team.

We are part of the wider Oxford Instruments Group that also includes Andor Technology, Materials Analysis, Plasma Technology and X-Ray Technology. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

We want to empower our employees so that they innovate, support our growth and improve our productivity. We support them to make the right decisions and reach their full potential as they develop their careers at OI. Our ways of working are lived every day and are as follows:

• We start with the customer
• We succeed by being focused
• We make and keep our promises
• We work together as one team
• We help and trust each other to succeed

About the Opportunity:  We have an exciting opportunity for an enthusiastic Field Process Engineer to join a team of innovative and dedicated professionals.   The FPE will ensure that Oxford Instruments Plasma Technology equipment is fully functional and available for customer use, involving regular extensive travel on a worldwide basis. We are looking for a candidate that will respond quickly to process issues in the field during emergency breakdowns, warranty service and service contract work and will provide technical process troubleshooting and liaison with customers. The FPE should have good awareness of the demands associated with handling hazardous materials and manage the risks appropriately.

Location for this position should be within an hour of a major airport in either the central of mountain time zones. Ideally one of the following locations: Dallas, Houston, Austin, Denver, Pheonix, Salt Lake City, or Albuqureque.

Key Responsibilities:
•    Ensure that effective and accurate communication is maintained between all relevant parties and ensure that information is fed back to Service Management, Process Management, and Sales Team so that all files may be up-dated effectively.
•    Demonstrate process performance of tools installed at customer’s sites to pass customer acceptance tests and achieve system acceptance. This will involve foreign travel.
•    Develop an excellent working knowledge of the technology to facilitate fault finding and root cause analysis on processing results or equipment performance to deliver optimised process and hardware performance.
•    Carry out customer training both at OIPT and at customer sites.
•    Ensure all work is carried out in accordance with the Company’s Health and Safety and ISO9001 Quality procedures.
•    Liaise with Sales Team to ensure complete alignment with customer expectations and all relevant background information
•    Help to maintain an accurate record of the status of the system, timing of warranty, parts supplied, service contracts and failures so that trends can be analysed.
•    Keep up-to-date all relevant enquiry and project files on any significant information.
•    Provide detailed and accurate record of expense incurred on behalf of the Company.
•    Individuals with specific knowledge of the technology and associated hazards will apply their knowledge and skills to support the implementation of appropriate systems.

About the Candidate: 

The Right Candidate will be a self-starting, diligent and enthusiastic team player, who is able to work independently and manage their own time. The FPE should be highly innovative and have good lateral thinking skills for identifying opportunities for technology development applications and is focused on excellent customer service. A relevant science or engineering degree, Chemistry or Chemical engineering and significant experience with the semiconductor industry or relevant experience in an academic institution will be important to be successful in this position, as well as experience with Thin film measuring (e.g SEM, AFM, etc.),  experience with Ion Beam (Deposition and / or Etch) and/or General deposition or etch experience is required. Willingness and desire to travel frequently is a must. 

Additional Qualifications: 

• Highly innovative and good lateral thinking skills for identifying opportunities for technology development applications.
• Focused on excellent customer service.
• Good diagnostic skills and problem solving abilities. Positive and enthusiastic attitude to technical challenges, and flexibility to cope effectively with changes to specifications or priorities.
• Team player who makes the best use of the contributions that can be made by others, and has the ability to work constructively with others.
• Excellent written and oral communication. Able to articulate, present and report on technical or complex issues clearly and succinctly.
• Flexible, co-operative and willing.
• Punctual and self-disciplined.
• Willingness to take on responsibility.
• Willingness to travel for a high percentage of time.

Oxford Instruments Perks and Benefits:
•    Generous benefit packages - We offer our employees competitive health insurance options, including Medical, Dental, and 
Vision plans. 
•    Our 401k program has options for saving both pre- and post-tax dollars for retirement.
•    Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period. 
•    Holidays - We recognize 12 holidays this year
•    In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
•    Professional Development - OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.

 
Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa for this role at this time. Must be a US citizen or Green Card holder.
 
Note to recruitment agencies: Oxford Instruments does not accept agency CV’s. Please do not forward details to our jobs alias, Oxford Instruments employees or any other company location. Oxford Instruments is not responsible for any fees related to unsolicited CV’s.
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
 
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