FIELD OPERATIONS TECH CONTROLS - Sonny's Enterprises LLC

The Field Operations Controls Technician is responsible for the setup and troubleshooting of Point-of-Sale software, tunnel controllers, controlled gates, LPR cameras and payment kiosks at our client’s car wash sites. This role will work side-by-side with our tech support teams, providing quick problem resolution and exceptional customer service.

• Become a product expert.
• Travel to client’s sites mostly across the US to setup/configure or solve potentially complex problems with wiring of products or configuration issues. (Some travel outside the US when applicable)
• Provide in-person client training on system and operational functionality and programming.
• Reading site plans and wiring diagrams to confirm and advise electricians of issues.
• Configuring PLCs based on company and client requirements to control car wash equipment.
• Fielding calls and/or emails from clients who are having trouble with their system.
• Troubleshoot technical support issues which may range from networking, computer hardware, computer software, internet, power, electrical and operator error-related issues.
• Work with clients directly face to face, electronically, virtually or via telephone.
• Provide problem resolution and response in a timely and accurate manner.
• Enter all customer issues into a tracking system. Provide follow up to customers on issues that cannot be solved immediately.
• Coordinate with Quality Assurance and Development on bug fixes required.
• Work with onsite coordinators to ensure site parts and/or replacement equipment have been placed.
• Update and maintain installation, assembly and end user documentation for company products.
• Demonstrate Enthusiasm - be a positive and encouraging presence on-site and/or in the office.
• Document workflow and work procedures.
• Cross-trains designated back-up.
• Phone Technical Support, when in the office.
• Other duties as assigned.

• High school diploma or GED required
• Minimum of 2 years on-site support experience
• Minimum of 1 year of work experience in at least one of the following areas: structured wiring (e.g., new construction electrical, low voltage wiring, home entertainment system wiring); field service installation and repair in voice (telephone; data (internet), or video (RF/cable)
• Minimum of 1 year of direct customer service experience
• 2-5 years of experience specifically in service installation and repair in multiple service provider environment preferred
• LAN and Networking knowledge
• Tech Support, Premise Tech or Help Desk Experience required
• Some experience with Linux commands preferred
• Experience with Windows OS
• Experience with PLCs
• Experience with reading and understanding wiring diagrams

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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