Field Operations Manager, Product Alignment - Confluent

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About the Role:

The Customer Strategy & Execution Team is looking for an individual to play a pivotal role in the refinement and on-going operations of our Field & Product interlock processes. Reporting to the Head of Customer Experience, in this new role, you'll be the key representative of the Customer Solutions Group, engaging with members of the Sales, Product, Engineering, and leadership teams, helping to effectively represent customer needs in product planning. This role may be for you, if you have experience developing process-focused best practices, facilitating discussions that articulate the need for product improvements & innovations, and effectively running cross-functional processes & meetings between Field Operations, Product Management, Product Marketing Management, and Engineering teams.

What You Will Do:

• Help set the rhythm and cadence of the Customer Success & Product organizations to ensure we're delivering and holding ourselves accountable effectively

• Establish the right amount of process to drive efficiency, alignment, and continuity in a rapidly evolving environment.

• Ensure business solutions and systems are flexible and scalable to meet the demands of the organization

• Work with Product Management and Voice of the Customer teams to capture product-related themes and patterns across multiple customers, to improve inputs into product prioritization decisions

• Develop and lead internal communication strategy of how our customer-facing teams can learn about and execute on our Product strategy and progress to broader organization

• Provide input into learning and development programs for Customer Success teams, in partnership with Product Marketing and Enablement, to help us continue to up our games

• Identify opportunity areas for improvement in how CSG and Product teams operate

• Support and drive cross-functional initiatives on behalf of CSG intended to improve internal processes and operations between CSG, Product, and Engineering

• Present high-impact programs and results to senior-level management and C-level as well as technical audiences.

• Collaborate with CSG leaders and other stakeholders to support initiatives to define and prioritize product requirements, features, and enhancements

• Establish KPIs and success measures related to the effectiveness of our Field & Product interlock processes

• Build trust with leaders and teams across the Field and Product organizations

What You Will Bring:

• 5+ years successfully leading and delivering highly-visible strategic programs in cross-functional work environments

• Strong commercial know-how, including the ability to translate technical requirements to commercial (i.e. revenue) implications

• High interest and motivation in Software as a Service (SaaS) operations, technologies and business model, especially consumption-based models.

• Ability to grasp concepts at a strategic level and also roll up the sleeves and do the work; easily able to shift from one context to the other

• Strong organizational and prioritization skills with the ability to manage/drive multiple projects simultaneously

• Demonstrated communication and presentation skills with the ability to communicate effectively to executives, management, and teams in both one-on-one and group settings

• Knowledge of the product development lifecycle and software development lifecycle with a heavy emphasis on customer support and customer adoption

• Experience in sales engineering, technical account management, or product management is a plus

• Experience with JIRA, Jira Align, & Confluence, as well as other roadmap and project management productivity tools (e.g., Asana, ProductBoard) is a plus

• Open, growth mindset with a high degree of self motivation, fostered in a fast-paced, high growth, dynamic environment

• Bachelor's degree or equivalent work experience

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $126,500 - $148,680 an annual bonus, and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE (https://confluentbenefits.com/) .

Click HERE (https://www.confluent.io/legal/confluent-candidate-privacy-notice/) to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

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