Field Operations Manager - United Site Services
Newnan, GA 30263
About the Job
You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.
THE USS DIFFERENCE
- One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.
- The largest inventory of equipment in the country.
- Coast-to-coast coverage with over 130+ locations in 27 states — and growing!
The Manager Field Ops is responsible for managing all operational functions at a branch.
Responsibilities:- Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
- Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
- Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
- Work directly with other departments to ensure excellent/positive communication within the region
- Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
- Maintain proper staffing levels to meet and exceed customer and branch needs
- Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
- Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations
- Responsible for fleet DOT administration including, log books & record maintenance
- Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity
- Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary
- Responsible for employee development & conducting periodic performance reviews
- Create and maintain a positive, safe, and effective work environment
- Operate a variety of company vehicles
- Pull trailers with company vehicles
- Perform other duties as assigned
- Customer Service
- Team Building
- Organization
- Time Management
- Communications
- Decision Making and Problem Solving
- Knowledge of proper cleaning and repair of those assets
- Valid Driver License (Class C)
- Have experience with multi-stop routing system and dispatch procedures
- Computer knowledge (Navision, Microsoft Office and routing/logistics software)
- Excellent written and verbal communication skills
- Knowledge of financial statements
- Experience managing a budget
- Knowledge of all company assets in inventory
- Sit while driving and stand while servicing products
- Use hands and fingers to handle, control or feel objects tools or controls
- Repeat the same movements
- See details of objects that are less than a few feet away and also at greater distance
- Speak clearly so customers can understand
- Understand the speech of another person
- Hear sounds and recognize the difference between them
- Be able to walk up to 30 minutes at a time without exertion
- Enter and exit equipment by stepping and kneeling
- Lift up to 40lbs from your waits to your shoulders
- Lift 30lbs from the floor to your head
- Crouch and squat
- Push 100lbs and pull 100lbs horizontally
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
- Holiday & Paid Time Off (pro-rated for Part-Time employees)
- Medical/Pharmacy
- Dental
- Vision
- Employer-Paid Short-Term Disability
- Employer-Paid Long-Term Disability
- Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.