Field Operations Manager - InfoStretch Corporation
Minneapolis, MN 55423
About the Job
DescriptionPosition at ApexonAbout Apexon:Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences.
We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers.
Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. We enable #HumanFirstDIGITALRole Description:You’ll be responsible for (Responsibilities):Position Duties and Responsibilities:This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.Embrace and operate within our core values.Hire, train, and supervise a group of skilled technicians and Energy Advisors to conduct direct installations, site assessments, and air sealingCreation and management of 30-60-90 training for new hiresIdentify and schedule internal and external training opportunities to develop staffSupervise the scheduling coordinator; responsible for all scheduling operations to include air sealing, direct install, and site assessment appointmentsControl product and inventory management to ensure staff has all tools and energy efficiency product to complete installation efficientlyConduct announced and unannounced inspections of field personnel to monitor their performance on a weekly/monthly basis in order to maintain quality and customer serviceSupport multiple crews in multiple locations conducting field operations with troubleshooting, customer issues, and logisticsProvided technical assistance to crewsBe responsible for inventory control of DI product, individual tools, and team toolsConduct combustion safety retesting and project post inspectionsResolve customer complaintsApprove installation summary sheets and verify that all work is complete and documentedCoordinate with the program project coordinator to ensure entry of all projects into the databaseSet and track energy savings and other performance related goals for Energy Advisors and installation crewsApprove all timesheets, expense reports, and leave requests for assigned personnelAssist with performance review writing and presentation to the assigned personnelAssist with conducting disciplinary action as requiredOther duties and responsibilities may include:Collaborate with program management to share best practices and continually improve operations.Provide assistance with marketing strategy.Prepare monthly and quarterly reports for clients and Franklin executives.Perform and teach combustion safety testing, air sealing work, and direct installation.
Conduct site assessments, direct installations, and air sealing appointments as neededBasic QualificationsHigh school diploma or equivalent with 5 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.Associates degree or higher with 3 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.Ability to communicate effectively, both verbally and in writing with customers, clients, and employeesExperience in field management of multiple crewsMust be able to handle a wide work variety and work in a fast-paced environmentMust be a detail-oriented, organized, self-starter, and have an ability to prioritize workloadAbility to identify and resolve project application issues with customers and trade alliesProficient in Microsoft Office, specifically Word, Excel, and OutlookStrong data entry skills in tracking systems/databasesAbility to analyze and interpret data and solve practical problemsKnowledge of mathematical concepts such as fractions, percentages, and ratios Desired Qualifications:Background preferred in one or more of the following: - PreferredBuilding science & designBuilding envelopeWeatherization, or related fieldsBuilding maintenance, home inspectionHVAC, lighting, controls, renewable energyKnowledge of construction tools - PreferredExperience in customer service, sales, and/or field work – PreferredSalesforce experience - Preferred Licenses & Certifications:Valid driver’s license and reliable transportationBPI certification Travel Requirements:Willingness to travel up to 80% of the time, including occasional overnight travelYou’ll have (Qualification & Experience): Bachelor's Degree in related field is required. Don’t worry if you don’t check all the boxes; we’d still love to hear from you. Our Commitment to Diversity & Inclusion:Did you know that Apexon has been Certified by Great Place To Work, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace.
We take affirmative action to ensure equal employment opportunity for all qualified individuals.
Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)Our Perks and Benefits: Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.We also offer:Health Insurance with Dental & Vision401K PlanLife Insurance, STD & LTDPaid Vacations & HolidaysPaid Parental LeaveFSA Dependent & Limited Purpose careLearning & Development
We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers.
Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. We enable #HumanFirstDIGITALRole Description:You’ll be responsible for (Responsibilities):Position Duties and Responsibilities:This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.Embrace and operate within our core values.Hire, train, and supervise a group of skilled technicians and Energy Advisors to conduct direct installations, site assessments, and air sealingCreation and management of 30-60-90 training for new hiresIdentify and schedule internal and external training opportunities to develop staffSupervise the scheduling coordinator; responsible for all scheduling operations to include air sealing, direct install, and site assessment appointmentsControl product and inventory management to ensure staff has all tools and energy efficiency product to complete installation efficientlyConduct announced and unannounced inspections of field personnel to monitor their performance on a weekly/monthly basis in order to maintain quality and customer serviceSupport multiple crews in multiple locations conducting field operations with troubleshooting, customer issues, and logisticsProvided technical assistance to crewsBe responsible for inventory control of DI product, individual tools, and team toolsConduct combustion safety retesting and project post inspectionsResolve customer complaintsApprove installation summary sheets and verify that all work is complete and documentedCoordinate with the program project coordinator to ensure entry of all projects into the databaseSet and track energy savings and other performance related goals for Energy Advisors and installation crewsApprove all timesheets, expense reports, and leave requests for assigned personnelAssist with performance review writing and presentation to the assigned personnelAssist with conducting disciplinary action as requiredOther duties and responsibilities may include:Collaborate with program management to share best practices and continually improve operations.Provide assistance with marketing strategy.Prepare monthly and quarterly reports for clients and Franklin executives.Perform and teach combustion safety testing, air sealing work, and direct installation.
Conduct site assessments, direct installations, and air sealing appointments as neededBasic QualificationsHigh school diploma or equivalent with 5 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.Associates degree or higher with 3 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.Ability to communicate effectively, both verbally and in writing with customers, clients, and employeesExperience in field management of multiple crewsMust be able to handle a wide work variety and work in a fast-paced environmentMust be a detail-oriented, organized, self-starter, and have an ability to prioritize workloadAbility to identify and resolve project application issues with customers and trade alliesProficient in Microsoft Office, specifically Word, Excel, and OutlookStrong data entry skills in tracking systems/databasesAbility to analyze and interpret data and solve practical problemsKnowledge of mathematical concepts such as fractions, percentages, and ratios Desired Qualifications:Background preferred in one or more of the following: - PreferredBuilding science & designBuilding envelopeWeatherization, or related fieldsBuilding maintenance, home inspectionHVAC, lighting, controls, renewable energyKnowledge of construction tools - PreferredExperience in customer service, sales, and/or field work – PreferredSalesforce experience - Preferred Licenses & Certifications:Valid driver’s license and reliable transportationBPI certification Travel Requirements:Willingness to travel up to 80% of the time, including occasional overnight travelYou’ll have (Qualification & Experience): Bachelor's Degree in related field is required. Don’t worry if you don’t check all the boxes; we’d still love to hear from you. Our Commitment to Diversity & Inclusion:Did you know that Apexon has been Certified by Great Place To Work, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace.
We take affirmative action to ensure equal employment opportunity for all qualified individuals.
Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)Our Perks and Benefits: Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.We also offer:Health Insurance with Dental & Vision401K PlanLife Insurance, STD & LTDPaid Vacations & HolidaysPaid Parental LeaveFSA Dependent & Limited Purpose careLearning & Development
Source : InfoStretch Corporation