Field Operations Engineer - Geek+

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.

To meet the demand for its solutions we are looking to add a talented and driven Field Engineer to our Atlanta team.

Life at GeekPlus

Plain and simple, we're a team of geeks who love technology and teamwork. We work together to meet any customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! We are biased to action, getting it done and thinking differently about how we apply technology. We support each other and we're empowered to win. Our strength comes from our different backgrounds and perspectives.

The Job

As Field Engineer at GeekPlus, you'll be the primary point of contact with our project managers, supply chain specialists, service program managers, suppliers, and customers. You'll team with internal functions to understand all the details of the system configuration and site dynamics. You'll work with internal and external resources to coordinate all aspects of a Robotic Systems deployment and maintenance at a customer site. The ideal candidate will have a deep understanding of hardware components, systems, and troubleshooting techniques related to autonomous mobile robots. As the Field Engineer, you will play a critical role in ensuring the successful deployment, maintenance, and optimization of our AMR fleet across diverse operational environments.

Responsibilities:

• Lead, manage, and mentor a team of contractors, providing guidance, support, and clear expectations to ensure tasks are completed with right lead time and quality. Monitor contractor performance, productivity, and quality of work, identifying and addressing any issues that arise.
• Conduct onsite implementation project planning including scope of work, budget, schedule, and subcontracting services and merge with the master project plan.
• Manage implementation plan by closely communicating with internal and external stakeholders, especially with supply chain on delivery schedules.
• Conduct thorough hardware inspections, quality control checks, and pre-deployment testing to identify and resolve any potential issues.
• Prepare hardware environment for SIT, UAT and Performance Testing and participate in testing.
• Diagnose and resolve hardware-related problems, both remotely and on-site, to minimize downtime and ensure optimal robot performance.
• Document all hardware-related issues, solutions, and best practices in a clear and organized manner.
• Stay up-to-date with the latest advancements in autonomous robotics hardware and contribute insights to enhance the company's competitive edge. Able to quickly learn new products.
• Develop and provide trainings to team members and service partners.

Requirements:

• Ability to manage site implementation and hardware services across teams including client's operations & IT teams and various site contractors.
• Exceptional oral and written communication skills.
• Proficiency in online collaboration tools, MS office suites.
• Ability to learn quickly and adapt in new complex issues and learn new technology on the go.
• Possess a positive can-do attitude, enthusiastic about learning and problem-solving.
• Ability to travel up to 80% + You'll be traveling to client sites majority of the time Monday-Friday.

Preferred:

• Bachelor's degree in electrical engineering, mechanical Engineering, or 3-5 years of equivalent industry experience.
• Experience of warehouse operation/ logistic functions/3PL industry with hands-on onsite leadership experience is preferred.
• Mandarin is a plus.

GeekPlus is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation