Field Network Technician ll at Strategic Systems
Cleveland, OH
About the Job
Job Title: Field Network Technician ll
Location: Cleveland, Ohio
Duration: Fulltime role
Shift timings: M-F 8-5
Job Description
- IT field technician tasks: driving to client sites and providing general IT Support, running break-fix and IMAC calls, and supporting clients, the level of support will vary depending on the customer but do expect printer, laptop, server, network, and other technology devices.
- Provide full-service consultant services for network LAN, WAN, WLAN, off-site data storage, cabling infrastructure, failsafe recovery, remote access systems, firewalls, routers, switches, application management & development, communications integration, phone systems, security access devices, email, DNS, Web hosting, applications development, RAID storage, network printers, various server deployments, and all related hardware & software. Setup install and maintain wireless routers.
- Smart Hands tech needed for PC REFRESH, Desktops replacement and laptops replacement.
- Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA’s)
- Technician will travel to each client’s location
- Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server, and Printer
- Works under general supervision
- There will be overtime Minimum Requirements:
- 3 years plus supporting Desktops, Laptops, and Printers.
- 3 years plus of customer service experience
- Reliable Transportation (This is a driving position – reimbursed accordingly)
- Able to work weekends, staggered or late shifts possibly including evenings and/or weekends
- Personable as they will be interacting with a wide range of users and environments
- Can work on a ladder of lift and are able to lift to 50lbs.
- After training is complete, candidate will be added to the on-call rotation 7x24 Basic Needs/Haves • Able to work from a bent, crouched, or kneeled position
- Smartphone with tethering/hot spot capabilities
- Laptop
- Basic Hand Tools
- Possess a valid driver’s license Preferred.
Salary
70 - 75 /year
with benefits
with benefits