Field Management - Field Service Technician

Providence, RI, US, 2903

Requisition ID: 869304 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our portfolio of more than 150 renowned brands spans various categories, from frames, lenses and instruments to brick-and-mortar and digital distribution as well as mid-range to premium segments. EssilorLuxottica’s Instruments division provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements.

GENERAL FUNCTION

Reporting to the Technical Support Supervisor, the Service Technician, is responsible for traveling to assigned customer sites in order to install, train, repair and maintain lens optometry equipment.

You will install a variety of equipment with varying installation complexities which could include connection to network and integration to practice management systems. Should it be needed, you will have tech phone support for assistance. Post-installation, the Technician will train the operators on the equipment use and care. Additional job requirements are performing preventative maintenance and repairs.

MAJOR DUTIES AND RESPONSIBILITIES

• Travel to customer locations to perform installations, training and service.
• Unpack and install equipment delivered to the site
• Communicate directly with customers to help them understand the use of the product.
• Handle customer equipment problems that derive from the use of the product.
• Handle requests for replacing defective parts.
• Provide trade show support to include set-up, tear down and sales support during show hours.
• Communicate with your supervisor problems that rise from engineering, production or the end-user.
• Complete, maintain and process pertinent paperwork.
• Represent the company in the appropriate manner including timeliness, attitude, personal habits and appearance.
• Work internally with other team members in various functional areas (Sales, Customer Service, etc.) to communicate the status of repairs and installations.
• Attend continuing educational seminars and equipment training to maintain a high level of personal competence.
• Assist in the final testing of new products and product upgrades.
• Provide phone support to customer inquiries via telephone, fax and email.
• Record daily contacts in the Service management Software.
• Provide operational, maintenance and troubleshooting training.
• Setting up and staging equipment for delivery.
• Primary responsibility is product delivery, set-up, installation of ophthalmic lanes,
• Setting up and installing new ophthalmic offices, exam lanes, pretest instruments, and installation of diagnostic device management software.
• Providing routine service and maintenance to chairs and stands, slit lamps, auto refractors/keratometers, and the other diagnostic instruments routinely used.
• Troubleshooting and repairing malfunctioning slit lamps, auto refractors/keratometers, and indirect ophthalmoscopes, etc.

BASIC QUALIFICATIONS

• High school diploma and knowledge in electronics or mechanics. Ability to read and interpret documents such as schematics, operating and maintenance instructions, and procedure manuals. 
• Ability to work flexible hours and work around a changing schedule
• Excellent communication, interpersonal and diagnostic skills
• Working knowledge of the equipment needed for the job
• Ability to work independently without much supervision
• Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined spaces
• driver's license and reliable transportation
• Ability to effectively manage time

PREFERRED QUALIFICATIONS

• 2 years of experience in repair, maintenance and installation of electronic, optical, electromechanical, or equivalent equipment

Ability to install, repair, service, test and troubleshoot equipment

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.