Field IT Support Specialist - APM IT Solutions

Field IT Support Specialist

Salary based on experience and capabilities

Job Type: Full-Time

Qualifications:

High-school degree, job-related IT certifications and 2 years minimum work experience.

2+ years IT work experience a plus.

Managed Service Provider (MSP) work experience a plus.

Valid Driver License, clean driving record and ability to drive to customer locations 50-75% weekly

Benefits:

PTO Vacation and Personal Time

PTO Holidays

Paid Parental Leave

Health Insurance w/ vision if needed

Company Life Insurance

Company vehicles for client visits

Paid Career training and certifications/conferences

Annual Technology allowance/discounts

Client Referral Bonus Program

Employee Referral Bonus Program

Strong company culture and peer-to-peer camaraderie

Full Job Description:

Provide technical support to end users remotely and onsite.

Interact with end-users with exceptional customer service skill remotely and onsite.

Maintain service documentation and real-time ticket data entry and ticket planning/prioritization/scheduling.

Moves, Adds, Changes of PCs/laptops, printers, VOIP phones and other peripherals.

Moves, Adds, Changes of Network equipment, Firewalls, Modems, Routers, and wifi hardware.

Adds, Changes and support for Active Directory and Microsoft 365.

Install, configure, and repair hardware and software.

Manage and support endpoints and end-point security.

Administration and Support of MFA systems, cloud and account security and access.

Perform physical installation and maintenance for servers, networking, televisions, speakers, mounting equipment, wifi, video and voice installation in offices and other business buildings including interior and exterior installations.

Perform physical network, audio, and video wiring installation. Prior experience a plus.

End-user VoIP Systems Support including moves, adds, changes, mobile, web and desktop apps, as well as physical phones including programming user options and PBX features

Supporting networking devices including switches, routers, wifi equipment and firewalls.

Supporting MAC, Windows, Android and iOS operating systems and applications,

Daily ongoing Hands-on support and end-user interaction and communications remotely and as well as traveling to client locations

About APM IT Solutions:

APM IT Solutions is a 20-year Regional Managed Service Provider based in Southeast Pennsylvania.

We provide comprehensive technology service and support to our clients, focused on secure design, implementation and support of technology infrastructure and services. We enable and deliver networks, applications and services for business knowledge, hybrid, and task workers. Our services include Cloud and Premise infrastructure, Servers and Applications, Networking, VoIP, Business Continuity, Cyber-security, Endpoint Devices and Comprehensive Outsourced IT Management, Consulting and Helpdesk.

If you have mad skills, are intelligent, hardworking, reliable, loyal and love working with others, we would love for you to apply and see if you have what it takes to join our team!