Field Implementation Technician I - Innovative Product Achievements LLC

COVID-19 considerations:

IPA is mandating that all of our employees must have the COVID vaccine. To be considered for this position, you must be fully vaccinated before the start of employment. Exemptions and accommodations will be made for legitimate religious or medical reasons.

Job Title: Field Implementation Technician I

Job Location: Remote - New York or New Jersey based

Compensation: $34-$37per hour

Position Overview
IPA is seeking a Field Implementation Technician to join our team, responsible for installing and executing our innovative scrub and linen automation solutions for clients across the country. This highly visible role involves onsite equipment setup, troubleshooting, and client training, ensuring a seamless integration of our technology to maximize client success. Partnering closely with Project Management and Sales, you’ll serve as IPA's primary onsite representative, delivering an exceptional customer experience.

Key Responsibilities

• Install, network, and configure automation solutions onsite
• Train clients on best practices for scrub and linen management
• Provide ongoing support and troubleshooting for escalated technical issues
• Represent IPA with a strong focus on customer service and successful project execution

Education and Experience

• Associate’s degree or equivalent from a two-year college or technical school; Bachelor’s Degree preferred
• Relevant technical experience may substitute for formal education (3+ years required if no degree)
• Solid technical knowledge and customer-facing experience; Salesforce familiarity is a plus
• Proven background in customer service with multitasking and time management skills

Skills

• Strong written and verbal communication skills
• Excellent organizational abilities with adaptability to change
• Ability to handle multiple tasks and manage project objectives efficiently
• Exceptional interpersonal and teamwork skills
• Proficiency in troubleshooting mechanical, electrical, and networking issues

Work Schedule / Position Status

• Monday to Friday, Full-Time, Non-Exempt (Hourly)
• Requires extensive travel (reset days provided)
• Must live near a major airport for ease of travel

Physical Requirements

• Ability to sit, stand, and walk for extended periods; lift up to 50 lbs.
• Visual and hearing acuity required for job functions.

Position Status:

• Full Time – Regular
• Hourly – Non-exempt

This is a great opportunity to develop a diverse skill set in hardware, software, and client-facing project management. Join us at IPA and take your career to the next level!

Benefits:

• Paid holidays & paid time off
• Medical, Dental, and Vision
• Telemedicine
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Life and Accidental Death & Dismemberment
• 401k with company match
• Employee Stock Purchase program
• Commuter Benefits
• Employee Assistance Program
• Paid holidays & paid time off
• Paid Parental Leave
• Tuition Reimbursement Program

ABOUT THE COMPANY

IPA is the leading manufacturer of linen and specialty uniform distribution solutions. IPA provides the most advanced range of solutions for the management and automation of healthcare linen and specialty uniforms. We design advanced software and hardware solutions that allows you to monitor and manage distribution processes efficiently while increasing staff satisfaction, reducing infection risks and reducing costs. Our solutions are made in the U.S.A and are installed in more than 1,000 hospitals worldwide.

Since the introduction of our first healthcare linen automation product in 1995, IPA has grown to become the market leader with more than 900,000 healthcare professionals utilizing our technology each day. Our customer base ranges from community hospitals to leading academic hospitals, including 18 of the 20 hospitals recognized on the U.S. News and World Report Best Hospitals Honor Roll, 2023-2024.

Our focus is on reducing the cost of healthcare and it is this focus that drives us to deliver quality solutions to our customers every day.

For more about life at IPA visit https://www.thinkipa.com/careers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Customer Support