Field Help Desk Technician - Latitude Inc

Duties

• Provide first-line technical support to end-users (both in-person and remotely) regarding hardware, software, and network-related issues.
• Diagnose and resolve technical issues, including system crashes, software defects, and network connectivity problems.
• Install, configure, and upgrade operating systems and software applications.
• Perform hardware maintenance and repairs on desktops, laptops, printers, and other peripherals.
• Assist users in setting up new equipment and software, including providing training and guidance.
• Maintain accurate records of IT issues, resolution steps, and user interactions using help desk software or ticketing systems.
• Implement and enforce security measures to protect systems and data from unauthorized access and vulnerabilities.
• Monitor systems proactively to identify and resolve potential issues before they impact users.
• Ensure compliance with company policies and procedures, as well as industry regulations related to IT security and data privacy.
• Collaborate with other IT team members and departments to assist in projects and initiatives as needed.

Requirements

• Good with traveling 75% of the time to client's locations (gas reimbursement)
• 2+ years of help desk or service desk experience.
• Has professional IT Certifications CompTIA Net+, etc.
• Proficiency in troubleshooting and resolving technical issues related to hardware, software, and network systems. Knowledge of IT security best practices and protocols.
• Strong verbal and written communication skills are essential for effectively interacting with end-users and documenting support activities.

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