Field Engineer Technician - Tier 2 - Sev1Tech

Overview/ Job Responsibilities:

Sev1Tech is seeking a Tier 2 level Field Engineering Technician who will be regionally located throughout the Continental United States (CONUS) to provide IT support requiring hands-on intervention at DHS facilities and sites lacking local IT support. 

 

Responsibilities include but are not limited to:

• Deploy to Department of Homeland Security (DHS) facilities requiring IT technical support services
• Determine the nature of a service outage at a location and initiate response activity to restore service
• Assess whether an outage is the result of a commercial circuit failure or if it is due to some internal failure at a facility
• Identify failed network or system components and either restore the failed components to an operational status or replace the components as required
• Escalate issues requiring addition, higher-level field engineering support (Tier 3)
• In performing the above responsibilities, coordinate closely with the customer, team leads, contract managers - and vendors as necessary
• Collaborate with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved
• Effectively manage time to respond to service calls in a timely fashion
• Complete intermediate installations and perform system test procedures
• Troubleshoot and resolve issues that cannot be solved remotely
• Perform smaller scale moves, adds, or changes of clients' equipment as needed
• Prepare for on-site installations by reviewing site requirements
• Obtain software and review relevant documentation prior to visiting customer sites
• Stage the installation and upgrades in a lab environment prior to the site visit when necessary
• Perform implementation of software and hardware solutions; integrating with the customer's network and equipment
• Troubleshoot and resolve technical issues as they occur
• Provide basic system administration training to technical users

Minimum Qualifications:

• BA or BS degree, OR a High School degree AND four (4 plus) years of experience performing IT technical support for federal customers
• Experience responding to on-call requests
• Experience rapidly deploying to customer locations and facilities within pre-agreed to time-frames
• Knowledge of and experience troubleshooting routers, switches, firewalls, servers, and desktop computing devices
• Experience documenting trouble-shooting activities and results
• A record of effective communication with customers and managers throughout the problem-solving process
• Expertise with CISCO products
• Experience with CA products
• Experience with Palo Alto firewall products

• Ability to provide proof of U.S. Citizenship in order to obtain a Dept of Homeland (DHS) Public Trust clearance

 

Desired Qualifications:

• Previous DHS or DoD experience
• The following certifications is highly desired:
  • Microsoft Windows
  • COMPTIA A+, or Network+, or Security+
  • Cisco
  • ITIL Foundation

 

About Sev1Tech LLC:

Welcome to Sev1Tech! Founded in 2010, we are proud to be a leading provider of IT modernization, engineering, and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients.

 

At Sev1Tech, our mission is clear: Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication, we can make a significant impact on the communities we serve.

 

Join the Sev1Tech family, where your potential for greatness is limitless! Here, you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth.

 

Ready to take the next step? Apply directly through our website: Sev1Tech Careers and use the hashtag #joinSev1Tech to connect with us on social media!

 

For any additional questions or to submit referrals, feel free to reach out to recruiting@sev1tech.com.