Field Engineer (Network Administrator I) - Randstad USA

job summary:

Skills:

Networking Fundamentals: A solid understanding of networking concepts such as TCP/IP, DNS, DHCP, routing, switching, VLANs, and subnetting.

Troubleshooting Skills: Proficiency in network troubleshooting methodologies to identify and resolve connectivity, performance, and security issues.

Network Monitoring and Management: Familiarity with network monitoring tools and network management systems to proactively monitor network performance.

Network Security: Understanding of basic network security principles, including firewalls, VPNs, access control lists (ACLs), and security protocols (e.g., SSL/TLS).

Hardware and Software Configuration: Ability to configure and troubleshoot network hardware devices (routers, switches, access points) and network software applications.

Data Gathering and Analysis: Proficiency in using network diagnostic tools and utilities to gather data, analyze network performance, and identify areas for improvement.

Documentation and Reporting: Ability to create accurate network documentation, including diagrams, configurations, and troubleshooting procedures. Customer Service: A customer-focused mindset with the ability to provide excellent technical support, address customer concerns, and maintain a high level of professionalism.

 
location: Aurora, Illinois
job type: Permanent
salary: $60,000 - 65,000 per year
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:

Troubleshooting: The network administrator will be responsible for identifying and resolving network-related issues by analyzing system logs, conducting diagnostic tests, and investigating user-reported problems. They will work diligently to ensure minimal disruption to network services and timely resolution of issues.

Use of Toolsets and Data Gathering: The network administrator will leverage toolsets and data gathering techniques to collect and analyze network performance data, identify potential bottlenecks, and proactively address network issues. They will use this information to optimize network performance and recommend necessary improvements.

Assessment and Troubleshooting: The network administrator will conduct comprehensive assessments of the network infrastructure, identifying areas for improvement and implementing corrective measures. They will investigate and troubleshoot network connectivity, security, and performance issues, ensuring adherence to established protocols and best practices.

Knowledge of Escalation Path: The network administrator should be familiar with the company's escalation procedures, understanding when and how to escalate network issues to senior team members or other departments for further assistance. They will effectively communicate the status and progress of ongoing network investigations to the appropriate stakeholders.

Familiarity with Client Environment: The network administrator will develop a solid understanding of client environment, including their network architecture, infrastructure components, and specific requirements. They will adapt their troubleshooting approaches accordingly to meet the unique needs of each client. Demonstrated experience in scripting for network support and system administration, developing and maintaining network-scripts to optimize processes and improve network efficiency.

On-call Responsibility: The network administrator will be required to participate in an on-call rotation to provide after-hours support for urgent network issues. They will respond promptly to critical incidents, triage and troubleshoot problems remotely or on-site, and escalate as necessary to maintain network uptime and customer satisfaction.

The essential functions of this role include:

• working weekends 
  qualifications:
  

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Bachelors

 
skills:

• Network Security
• DHCP
• Routers
• Switches
• VPN
• Firewall
• Network Administration
  

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview expe