Field Engineer - Datum Software, Inc
Jamaica, NY 11430
About the Job
Field Engineer
Long Term Contract
Jamica,NY
Qualifications:
SIDA Badge
Responsibilities:
- Provided broad operational support for installing, move, add, and change (IMAC) requests within IT infrastructure across office environments, reservation centers, and airport locations.
- Delivered exceptional customer service during field visits and dispatches.
- Diagnosed technical problems and implemented appropriate solutions.
- Generated timely, detailed service reports and documented processes.
- Collected and analyzed performance data to offer technical assistance and improve service efficiency.
- Ensured workflow alignment with schedules and accurately documented resolutions for complex issues.
- Developed workaround procedures when standard solutions were not effective, ensuring issue resolution.
- Troubleshot and developed technical solutions for software and setup errors for field engineers, technicians, and customers.
- Built and maintained positive relationships with customers.
- Proficient in using a ladder for field operations.
- Valid driver's license (Driving ability is a plus).
“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”
Source : Datum Software, Inc