Field Engineer - Datum Software, Inc
Jamaica, NY 11430
About the Job
Field Engineer
Long Term Contract
Jamaica NY
- Provide operational support for Install, Move, Add, and Change (IMAC) requests, ensuring smooth IT infrastructure operations in office environments, reservation centers, and airport locations.
- Deliver high-quality service and customer support during field visits or dispatches.
- Diagnose technical issues and develop appropriate solutions to ensure minimal disruption.
- Generate accurate and detailed service reports in a timely manner.
- Document processes and standard operating procedures for efficient troubleshooting.
- Collect and analyze performance data to offer technical assistance and ensure systems function optimally.
- Align workflow with schedules to maintain operational efficiency.
- Accurately document resolutions for complex issues, ensuring clarity and accessibility for future reference.
- Create workaround solutions when standard procedures are not effective, ensuring timely resolution of problems.
- Troubleshoot and develop technical solutions related to software, hardware, and setup errors for field engineers, technicians, and customers.
- Cultivate positive relationships with customers to promote satisfaction and long-term partnerships.
- Safely use ladders and other equipment to perform necessary tasks.
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”
Source : Datum Software, Inc