Field Engineer - Datum Software, Inc
Jamaica, NY 11430
About the Job
Field Engineer
Long Term Contract
Jamaica NY
Qualifications:
Key Skills:
- Operational Support for IT infrastructure in office environments, reservation centers, and airports
- Install, Move, Add, and Change (IMAC) requests
- Field service and customer support
- Troubleshooting and problem resolution for software and technical issues
- Service report production and documentation
- Performance data collection and technical assistance
- Relationship-building with customers
Responsibilities:
Service & Support
- Provide on-site service and customer support during field visits or dispatches
- Diagnose technical issues and identify effective solutions
- Generate detailed service reports and document processes accurately
- Collect and analyze performance data to assist with troubleshooting and technical assistance
- Accurately document solutions to complex technical problems
- Develop workaround procedures for non-standard issues and ensure resolution
- Provide support to field engineers and technicians on software and setup errors
- Build and maintain positive relationships with customers and colleagues
- Ensure that workflow and scheduling are effectively aligned
- Ability to use a ladder safely when required
Special Certifications & Training
- Required for access to restricted airport areas
- Completion of necessary security training and background checks
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”
Source : Datum Software, Inc