Field Engineer/ IT Support from Key Technical Resources

Our client is an IT travel  and tourism technology company.  Their platform connects the travel and hospitality ecosystem. 

Summary:

We have an immediate need to fill a 6 month contract to hire position for a Field Engineer.  This person will be part of the IT support team at the Charlotte airport.  

Candidates must be able to work a flexible shift including evening shifts and weekends.

****This position will involve lots of walking as we are responsible for covering the entire airport. 

Note: the individual will be required to pass criminal/background checks to obtain a security badge for the airport. 

Job Duties

• Provide local on-site support to all locally installed hardware and software
• Ensuring that Service Level Agreements are met        
• Follow airport security procedures                                               
• Report to manager and continuously improve the overall support operation and process through effective logging, notifications, escalation and tracking to resolve all problems presented with in a daily basis
• Perform daily virtual and physical walk-throughs and monitoring of all assigned installed systems
• Troubleshoot software and hardware issues and perform preventive maintenance.
• Logging all support calls in our Novo ticketing system and follow up with solutions and document outcomes on issues and technical sheets
• Assist customers, resolve problems with computer hardware and software. 

• Coordinate and schedule work with other technicians, local airlines and local IT staff as the support operation requires it
• Monitors all systems daily to ensure continued operation
• Develops and maintains technical and project documentation and coordinates all corrective and preventive maintenance, quarterly maintenance, and daily and out-of-hours work to ensure all support levels are maintained.
• Participates in customer support.
• Lifting up to 50 pounds and climbing ladders

Qualifications/Experience

• Education: Bachelor's degree (B. A.) from four-year College or university; or 2-4 years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of PC and Server operating systems
• Peripheral communication knowledge (serial and TCP/IP)
• Networking skills including but not limited to physical and logical LAN, WAN and Routing
• Knowledge of highly available designs for mission critical applications
• Experience with Virtual machine solutions including VMware Workstation, Player and ESX Server
• Machine duplication or imaging and remote installation technologies
• Understanding of application server technologies – ie. IIS, Tomcat, JBOSS
• General understanding of RDBMS installation configuration and administration