Field Engineer - FTE Role - Datum Software, Inc
Salt Lake City, UT 84116
About the Job
Field Engineer - FTE Role.
Salt Lake City, UT
Qualifications:
Responsibilities:
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
-Provides service and customer support during field visits or dispatches.
-Diagnoses errors or technical problems and determines proper solutions.
-Produces timely and detailed service reports.
-Documents processes.
-Collects and analyzes performance data to provide technical assistance.
-Ties workflow to schedule.
-Accurately documents solutions related to complex issues.
-Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
-Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
-Builds positive relationships with customers.
-Ability to use a ladder.
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”
"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."
Salt Lake City, UT
Qualifications:
Responsibilities:
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
-Provides service and customer support during field visits or dispatches.
-Diagnoses errors or technical problems and determines proper solutions.
-Produces timely and detailed service reports.
-Documents processes.
-Collects and analyzes performance data to provide technical assistance.
-Ties workflow to schedule.
-Accurately documents solutions related to complex issues.
-Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
-Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
-Builds positive relationships with customers.
-Ability to use a ladder.
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”
"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."
Source : Datum Software, Inc