Field Engineer - Datum Software, Inc
Elmhurst, NY 11371
About the Job
Service Representative - Field Ops
Qualifications:
Responsibilities:
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”
"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. "
Qualifications:
Responsibilities:
- Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
- Provide service and customer support during field visits or dispatches.
- Diagnose errors or technical problems and determine proper solutions.
- Produce timely and detailed service reports.
- Document processes.
- Collect and analyze performance data to provide technical assistance.
- Ties workflow to schedule.
- Accurately documents solutions related to complex issues.
- Create workaround procedures when standard procedures have failed and ensures issues are resolved.
- Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
- Build positive relationships with customers.
- Ability to use a ladder.
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”
"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. "
Source : Datum Software, Inc