Field Engineer 4 - Cogent Infotech Corporation
WILMINGTON, MA 01887
About the Job
Job Title: Field Technician 4
Location: WILMINGTON Massachusetts- Onsite
About the company
Cogent Infotech is at the forefront of innovation in IT services and consulting, helping 150+ government and 70+ commercial clients across the USA transform their businesses through technological excellence. We offer a broad spectrum of services across industries, powered by a global workforce that fosters diversity, creativity, and technical expertise.
Job Summary
We are seeking highly skilled and motivated Field Engineers who will be responsible for delivering technical support, conducting installations, and performing repairs and maintenance of IT equipment at client sites. This role requires a blend of technical prowess, customer service excellence, and the ability to work independently in various environments.
Job Description:
- As a Field Engineer 4, you will work in a highly directed environment.
- Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
- You will also perform other non-troubleshooting duties.
- Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.
- PLS Support for calls such as ClientTransformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
- Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
- May perform routine installs, moves, adds and changes as part of a directed team, including:
- Complex desktop and laptop break fix work
- Whole unit replacement
- Simple desktop printer fixes
- Load software with a script
- DELL Desktop PC,
- Install/Support, Expert
- A+ Certification
- Candidate will be taking PC hardware break fix calls at various locations.
- Must have reliable transportation.
Other Key Information
- Driving/Non-Driving: Driving
- Weekly Mileage: 250 - 350
- Contract Type: Contract
Interested candidates are invited to submit their application, including a resume in MS Word (.doc, .docx) format only, highlighting their qualifications and why they are a good fit for the role.
Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Source : Cogent Infotech Corporation