Field Engineer 4 - Cogent Infotech Corporation

Job Title: Field Engineer 4
Location: WEST BOYLSTON, Massachusetts - Onsite
 
About the company
Cogent Infotech is at the forefront of innovation in IT services and consulting, helping 150+ government and 70+ commercial clients across the USA transform their businesses through technological excellence. We offer a broad spectrum of services across industries, powered by a global workforce that fosters diversity, creativity, and technical expertise.
 
Job Summary
We are seeking highly skilled and motivated Field Engineers who will be responsible for delivering technical support, conducting installations, and performing repairs and maintenance of IT equipment at client sites. This role requires a blend of technical prowess, customer service excellence, and the ability to work independently in various environments.
 
Job Description:
Key Responsibilities:

• PLS Support for calls such as Client Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
• Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
• Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
• You will also perform other non-troubleshooting duties.
• May perform routine installs, moves, adds and changes as part of a directed team, including:
• Complex desktop and laptop break fix work ·
• Whole unit replacement ·
• Simple desktop printer fixes
• Load software with a script

• DELL Desktop PC, Install/Support, Expert
• A+ Certification

• Weekly Mileage: 250 - 350
• Driving/Non driving- Driving
• Contract Type: Contract (Possibility for extension)