Field Engineer #37011-NIT - Datum Software, Inc
Boston, MA 02128
About the Job
Field Engineer #37011
Boston, MA
Qualifications:
Shifts can start as early as 4AM, and End as late as 8PM, Weekends may also be required. There is a possibility of some overtime.
Responsibilities:
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Boston, MA
Qualifications:
Shifts can start as early as 4AM, and End as late as 8PM, Weekends may also be required. There is a possibility of some overtime.
Responsibilities:
- Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
- Provides service and customer support during field visits or dispatches.
- Diagnoses errors or technical problems and determines proper solutions.
- Produces timely and detailed service reports.
- Documents processes.
- Collects and analyzes performance data to provide technical assistance.
- Ties workflow to schedule.
- Accurately documents solutions related to complex issues.
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
- Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
- Builds positive relationships with customers.
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Source : Datum Software, Inc