Field Engineer 3 - Apidel Technologies

JOB SUMMARY

This job req is subject to

JOB DESCRIPTION

This job req is subject to overtime discounts (0.95xexempt; 1.35x non-exempt) and a 10% discount after six months of service

End Client: Omnicom

Location/Fed Ex Address: 5353 Grosvenor Blvd, LA

Is this contract to hire/possible extension Yes 

Positions: 1!

Shift start time and end time  8-5 M-F %2B afterhours stand-by 

Will the individual be required to work on site/is thisremote at customer sites 

Driving or Non-Driving Non-Driving   

Must have MAC Skills and experience, MAC OS, Windows10/11

Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCEIN A PROFESSIONAL SETTING

Do not include BR on Resume!!

Questions and Answers MUST be on Top of Resume! 

1.How many years of Field and/or Desk Side supportexperience do you have

2.Do you have your A%2B certification

3.What is your back up plan if you have vehicle problems

4.Have you ever worked for Unisys as a contractor orFTE 

5. Do you have experience with BOTH Mac (MONTEREY,VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING

6. Are you at least 18 years of age

Day to Day Work: 

As a Field Engineer 3, you will perform activitiesassociated with installing, diagnosing, maintaining and servicingcomputer-related products, including but not limited to desktop & laptopcomputers, printers, standard software, and/or depot locations. This is ajourneyman position for the typical desk side support technician. You will bedirected by Help Desk, Service Desk, or script using standard methods,techniques, and tools. You will also apply personal knowledge to resolveproduct support issues that could not be addressed by service desk. Yourassignments will range in complexity from troubleshooting and repair includingreloading and re-imaging of PCs/laptops. Occasional assistance with the serverand/or network teams may be required, under direct instruction from thoseteams.

Responsibilities

Provides support for software, hardware and networkingsupport for desktops, laptops  Installsand maintains PCs and associated software, Performs installs, moves, adds andchanges as required  Provides follow-upon problems or escalation. Maintains a high degree of professionalism inactions, demeanor and dress. Insures customer satisfaction throughout theservice delivery transaction. Ensures client specific Service Level Agreementsare met and incident and request tickets are updated accordingly within theticketing system Provides support for software, hardware and networking supportfor desktops, laptops  Installs andmaintains PCs and associated software, and peripherals  Performs installs, moves, adds and changes asrequired Provides follow-up on problems or escalation. Maintains a high degreeof professionalism in actions, demeanor and dress. Insures customersatisfaction throughout the service delivery transaction. Ensures clientspecific Service Level Agreements are met and incident and request tickets areupdated accordingly within the ticketing system Experience with Windows10/11and Mac OSx 12.6 or later is a requirement.