Field Engineer 3 - ThreePDS Inc
Jersey City, NJ 07311
About the Job
Field Technician Opportunity - Jersey City, NJ
MUST HAVE:
Preferred Experience:
Job Details:
Day to Day Work:
Responsibilities:
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MUST HAVE:
- Desktop/Laptop Repair
- Laptop/ Desktop server experience
Preferred Experience:
- Customer Facing Service
- Windows 10/11 skills
- MAC skills
Job Details:
- Location: Jersey City NJ 07311
- Is this contract to hire/possible extension? Yes
- Shift start time and end time? 8-5 M-F + afterhours stand-by
- Onsite or Remote: Onsite
- Driving or Non-Driving? Non-Driving
Day to Day Work:
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:
- Provides support for software, hardware and networking support for desktops, laptops and servers
- Provides maintenance and support on legacy products
- Supports Core, server products
- Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs, networks, servers and client approved applications
- Provides follow-up on problems or escalation
- Maintains a high degree of professionalism in actions, demeanor and dress
- Insures customer satisfaction throughout the service delivery transaction
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
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Source : ThreePDS Inc