Field Engineer 3 - Sunrise Systems Inc
CROFTON, MD 21114
About the Job
Job Title: Field Engineer 3
Job Id: 25-05792
Location: CROFTON, MD
Duration: 12 Months On Contract
Must Have:
Job Id: 25-05792
Location: CROFTON, MD
Duration: 12 Months On Contract
Must Have:
- Communication Skills
- Mac OS
- Microsoft Windows
- office 365 suite
- service now
- WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting
Nice to Have:
- A/V
- Customer Facing Service, Windows 10/11 skills, MAC skills
JOB DESCRIPTION
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
Requirements
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
Requirements
- Must have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations
- Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting
- CUSTOMER SERVICE EXPERIENCE IS VERY IMPORTANT
- Service now and Office 365 Suite experience
- A/V experience nice to have but not required
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop and laptop computers, printers, and standard software at customer sites and/or depot locations.
- This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity, from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing hardware and software products.
- This role requires MAC OSx, Windows 10/11, Service Now and Office 365 Suite experience in a professional setting. A/V experience would be a plus.
Responsibilities:
- Provides support for software and hardware for desktops and laptops
- Provides maintenance and support on legacy products
- Installs and maintains PCs and associated software and peripherals
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs and client approved applications
- Provides follow-up on problems or escalation
- Maintains a high degree of professionalism in actions, demeanor, and dress. C-Level support will be required.
- Ensures customer satisfaction throughout the service delivery transaction
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- May be required to assist with support of servers or network devices with guidance through support. Certification not required
- This role requires both WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting.
Contact:
Raghu: raghu.m@sunrisesys.com | 732-272-0336 | URL: www.sunrisesys.com
Raghu: raghu.m@sunrisesys.com | 732-272-0336 | URL: www.sunrisesys.com
Source : Sunrise Systems Inc