Field Engineer 3 - Axelon Services Corporation

• This role requires both WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting.
• CUSTOMER SERVICE EXPERIENCE IS VERY IMPORTANT.

JOB Description :

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop and laptop computers, printers, and standard software at customer sites and/or depot locations.
• This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity, from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing hardware and software products.

Responsibilities:

• Provides support for software and hardware for desktops and laptops
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software and peripherals
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs and client approved applications
• Provides follow-up on problems or escalation
• Maintains a high degree of professionalism in actions, demeanor, and dress. C-Level support will be required.
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• May be required to assist with support of servers or network devices with guidance through support. Certification not required