Field Engineer 3 - Cogent Infotech Corporation

Job Title: Field Technician 3
Location: Chicago Illinois- Onsite

About the company
Cogent Infotech is at the forefront of innovation in IT services and consulting, helping 150+ government and 70+ commercial clients across the USA transform their businesses through technological excellence. We offer a broad spectrum of services across industries, powered by a global workforce that fosters diversity, creativity, and technical expertise.
 
Job Summary
We are seeking highly skilled and motivated Field Engineers who will be responsible for delivering technical support, conducting installations, and performing repairs and maintenance of IT equipment at client sites. This role requires a blend of technical prowess, customer service excellence, and the ability to work independently in various environments.
 
Job Description:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers,  standard software, at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair,  including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

• Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Supports Core, Installs and maintains PCs and associated software,  and peripherals.
• Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation.
• st tickets are updated accordingly within the ticketing system
• This role requires both MAC and Windows experience in a professional setting.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation.
• Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.

• Desktop/Laptop Repair
• Laptop/ Desktop server experience
• MAC OSX (PREFERRABLY VENTURA OR SONOMA. MONTEREY IS ALSO ACCEPTABLE)
• Windows 10/11

• Customer Facing Service, Windows 10/11 skills, MAC skills  

• Driving/Non-Driving: Non- Driving
• Weekly Mileage: 250 - 350
• Contract Type: Contract