Field Engineer 3 - Abacus Service Corporation

JOB ID: 1397 (Open Positions - 1 )

• Company Name
• Client

• Experience
• 2 - 40 Years

• Job Site
• N/A

• Business Unit
• Client

• Organization Unit
• All States (except California)

• Job Category
• Technician

• Date Range
• Feb 7, 2024 - Feb 22, 2025

• Hire Type
• Contractor

• Contract Type
• Contract Only

• Pay Type
• Hourly

• Standard Hours Per Week
• 40.00
• Exemption Status
• Non-Exempt

TECHNICAL SKILLS

Must Have

• Desktop/Laptop Repair
• Laptop/ Desktop server experience
• MAC OSX (PREFERRABLY VENTURA OR SONOMA. MONTEREY IS ALSO ACCEPTABLE)
• Windows 10/11

Nice To Have

• Customer Facing Service, Windows 10/11 skills, MAC skills

LOCATION INFORMATION

Michigan Plaza, Chicago, Illinois 60601

Michigan Plaza, Chicago, Illinois 60601
Chicago Illinois 60601

JOB DESCRIPTION

***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***

End Client: Omnicom

Location/Fed Ex Address:
225 N. Michigan Avenue
Chicago
Illinois
USA
60601

Is this contract to hire/possible extension? Yes


Positions: 1

Shift start time and end time? 8-5 M-F + afterhours stand-by

Will the individual be required to work on site/is this remote? at customer sites

Driving or Non-Driving? Non-Driving

Must have MAC Skills OSX and experience (PREFERRABLY VENTURA OR SONOMA. MONTEREY IS ALSO ACCEPTABLE), Windows 10/11

Do not include BR on Resume!!

Questions and Answers MUST be on Top of Resume!

1.How many years of Field and/or Desk Side support experience do you have?
2.Do you have your A+ certification?
3.What is your back up plan if you have vehicle problems?
4.Have you ever worked for Client as a contractor or FTE?
5. Do you have experience with MAC OSX, please explain Ventura, Sonoma, Monterey?
6. Are you at least 18 years of age?

Day to Day Work:

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Responsibilities: Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Supports Core, Installs and maintains PCs and associated software, and peripherals. Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

This role requires both MAC and Windows experience in a professional setting.



Responsibilities

Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.

Documents

No Attachments are added yet