Field Engineer 3 - ThreePDS Inc
Bernards, NJ 07920
About the Job
HOT JOB OPENING - FIELD TECHNICIAN - BASKING RIDGE, NJ
Job Details:
Required/Preferred Skills:
Experience with hands-on break/fix/repair of laptops and computers
2-3 years of technical experience
Strong customer service skills preferred
Summary:
Responsibilities:
Job Details:
- Pay Range: $20-22/hr
- Job Class: Field Engineer/Technician 3
- Job Type: Onsite - First week or two will be a the main campus for training
- Non-Driving Role: Non-Driving
- Work Schedule: 10am to 7pm / 40 hours per week
- Work Address: Basking Ridge, NJ 07920
Required/Preferred Skills:
Experience with hands-on break/fix/repair of laptops and computers
2-3 years of technical experience
Strong customer service skills preferred
Summary:
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:
- Provides support for software, hardware and networking support for desktops, laptops and servers
- Provides maintenance and support on legacy products
- Supports Core, server products
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs, networks, servers and client approved applications
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Source : ThreePDS Inc