Field Desktop Support Tech-California City, CA 93505 - Georgia IT Inc.

Field Desktop Support Tech
Location: California City, CA 93505
Duration: 6 months
Rate: DOE

USC & Green cards Preferred.

Responsibilities:

• Advanced desktop support experience- troubleshooting, configuration, software installation
• Adept at M365, Windows, Active Directory, ticketing systems
• Provide troubleshooting and support to end users on a variety of issues- incidents and problems
• Provide technical assistance to the customer (Examples)

- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity

• Set up equipment for employee use
• Image computers using a variety of methods
• Install and perform minor repairs to computers and peripheral equipment within the office premises
• Must have strong networking skills- IDF/MDF, switches, routers, access point

Experience:

• Around 5 years of experience in software, hardware, and network
• Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
• Experience with of Windows, M365, PC and Printer configuration
• Strong customer service skills, detail oriented, and deadline driven
• Strong phone and verbal communication skills along with active listening skills