Associate Field Application Engineer - Globalstar Inc.

Who we are:

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

What we offer:

· Work/Life Balance: Paid Time Off, Paid Holidays

· Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries

· Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

Job Summary:

The Associate Field Application Engineer will be assisting the FAE in support for Globalstar’s IoT and Spot customers through researching and providing technical details necessary to integrate our products into their applications. Further, they will support our Sales team by providing or seeking technical answers for Globalstar products in customer calls. They will also assist as a development engineering resource in our new products to serve in Beta trials with customers. In addition, they will document, investigate, validate, and define customer/product issues in JIRA for engineering review.

In this role, customer documentation will be kept in JIRA. The interface to IT and Engineering will be through JIRA. The FAE must be capable of understanding embedded systems to support the customer and engineering through application testing utilizing nRF tools and python scripting.

Supervisory Responsibilities:

· None

Duties/Responsibilities:

• Provide technical guidance to customers, sales, and support teams, assisting with product installation, configuration, and troubleshooting.
• Develop in-depth knowledge of products and solutions, staying up to date with new features and updates
• Work with customers to find the best product solution for their need, seek assistance when necessary
• Work with clients to ensure smooth integration of products and services
• Diagnose and resolve technical issues where able, collaborating with engineering and product assurance teams as needed. Seeking assistance when necessary

• Create and maintain technical documentation, including user manuals, quick start guides and troubleshooting procedures
• Work with existing team to learn and support legacy products/applications
• Gather customer feedback and insights to provide input for product improvements and enhancements
• Keep up with industry best practices for security and apply to everyday work
• Utilize tools such as Atlassian Jira daily

Required Skills/Abilities:

• Strong technical proficiency in RF communications, Satellite preferred
• Effective problem solving and troubleshooting skills

• Effective communications skills, both verbal and written, with the ability to convey complex technical information to non-technical audiences

• Proficient in scripting, embedded software development, python, C

• Customer focused mindset
• Ability to work independently and collaboratively in a dynamic and fast paced environment
• Willingness to travel to customer sites as required
• Strong organizational skills and attention to detail

Education and Experience:

· Strong technical proficiency in RF communications, Satellite preferred

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer

· Must be able to lift up to 15 pounds at time

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Globalstar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)