Field -Account Representative

Phoenix, AZ, US, 85015

Requisition ID: 859335 
Position:Full-Time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.
 

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

GENERAL FUNCTION

The Account Representative will manage existing accounts in their assigned territory with Midland Optical. Responsible for sales performance, customer relations, growing sales volume for lab services in assigned accounts. Will handle acquisition and growth of their ECP’s business and loyalty through positioning and delivery of branded products, marketing strategies, service excellence and technical superiority. The Account Representative will utilize corporate tools and applications to document, plan, monitor, and meet sales objectives within their territory. The Account Representative will develop and maintain strong working relationships with customer service and lab personnel to ensure successful customer relations. The Account Representative will consistently achieve established sales goals, managed care optimization and practice growth. The Account Representative communicates on an ongoing basis with the VP Sales on personal development, sales results, and action plans.

MAJOR DUTIES AND RESPONSIBILITIES

• Review cycle plan, market conditions, KPIs and customer needs with Manager to plan territory sales strategy, refine call schedules; Builds and implements a strategy for all accounts and creates in-depth strategy for key accounts and review territory plans
• Partner with Specialists to drive branded growth initiatives, training opportunities, and influence
• Develop existing account base (60%) and gain new accounts via prospecting (40%)
• Partners with lab personnel to identify and understand account opportunities and adjust call schedules and business plans accordingly
• Determine customer needs and positioning Essilor’s premium branded products and Customer Development Group programs and services to effectively meet each customer need
• Use analytical tools and software applications effectively to manage Territory accounts (SFDC, Rx Analysis, QLIK)
• Use consultative selling approach and Brand Sales strategy to develop trusted partnerships with ECP customers to drive immediate sales and establish long-term business partnerships
• Conducts highly effective account seminars for large and small audiences
• Proactively addresses customer need, resolves issues in a timely manner and uses the opportunity to build a stronger relationship. Partners with lab on customer needs and maintains a professional image
• Demonstrates an obsession for customer service through customer involvement
• Uses District Meetings, Ride-alongs, Call-ins and the annual review process to identify professional needs and develop skills
• Completes requested tasks effectively from management and corporate office in a timely manner.

BASIC QUALIFICATIONS

• Bachelor’s Degree or equivalent experience
• 3+ years sales experience
• Strong interpersonal skills i.e. flexibility, adaptability and team oriented
• Demonstrated computer & presentation skills
• Demonstrated sales results
• Must be able to travel overnight approximately 50%
• Customer service orientation

PREFERRED QUALIFICATIONS

• Bachelor’s degree
• Customer service experience and/or client relations

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.