Fidelity TalentSource LLC | Program Manager RI at Fidelity TalentSource LLC

As a Program Manager supporting WI initiatives, you are responsible for delivering quality solutions by supporting the successful planning, execution, and delivery of initiatives while ensuring consistency with Product strategy, commitments, and goals. In an agile format and structure, you will partner with leaders across the organization to establish the standards for program management, influence the strategic decisions and solutions development based on your expertise and experience. You are committed to maintaining and developing your own expertise and knowledge to bring the latest thinking to your role and empower others with that knowledge!
The nature of the work will vary, spanning from regulatory efforts, client commitments, organizational initiatives to product launches. This individual will be accountable for planning, analysis, execution, partner management, organizational change and go to market activities.
The successful candidate should be curious, love to tackle problems and be willing and comfortable operating in the gray. Also, the candidate needs to be an excellent communicator comfortable with communicating with senior leaders in the firm
The Team
WI Customer Solutions chapter is a collaborative, and fast-paced team where Program Managers partner with business and technology leaders to construct and implement strategic programs that improve the impact on Fidelity’s vitality.
This Chapter works closely with a team of cross-functional, multi-disciplinary, and dedicated team members responsible for supporting specific business goals aligned to the Workplace Investing Product Roadmap. We are customer obsessed and driven to analyze, design and deliver features, products and services that align to our customer’s needs.
Our mission is to drive the realization of results by translating business objectives into practical plans and solutions that drive customer value! We support delivery of prioritized work applying Agile and scrum techniques within Fidelity Workplace Investing.
Program Managers typically have prior experience working in multiple business functions reinforced by skills in more than one of the following areas: Product Management, Project Management, Business Analysis, Deployment/Business Readiness, and Operational Improvement.
By promoting Fidelity and agile leadership behaviors, you will build and sustain an innovative agile culture.
The Expertise and Skills You Bring

• BS/BA degree, MBA a plus
• 5+ years of proven experience leading sophisticated, multi-workstream, multi-year programs (inc. experience working with outside vendors)
• Financial services and agile experience preferred
• Strong communication skills, including the ability to work across functional boundaries, and interact, influence, and work optimally with various levels of management and peers
• Provide leadership, oversight, and management of assigned strategic programs including cross-domain and cross-business unit coordination
• A record of building strong working relationships and establishing credibility
• Skills to proactively inspire change, conduct planning sessions with team members to break down work and prioritize and plan for delivery, ensuring acceptance and readiness at key phases of the delivery cycle
• Inspirational program leader, capable of developing others through mentoring, training, and feedback to accelerate their journey to mastery
• Continuous improvement approach and encourage an Agile way of working
• Intellectually curious and model a culture of learning and mentoring
• Use of data in decision making, both in day-to-day leadership and strategic tradeoff analyses

• Enabling an agile organization by role modeling agile behaviors
• Proactively working with technology delivery teams, business partners, and other center of excellence leaders to:
• Influence strategic decisions related to your area of expertise
• Measure performance through established critical metrics and deliver agreed upon business, technology, and people results
• Set and enforce standards and ensure the work performed is aligned with established road maps
• Remove impediments to deliver value
• Actively sharing relevant insights, knowledge, industry standard methodologies and developments within your area

Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at 

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at

Information about Fidelity investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit

Fidelity TalentSource's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.