Fiber Optic Technician - Ziply Fiber

Position Title:

Non-Union

$21.78 to $29.70 hourly DOE, plus additional $3.00 per hour when performing the premium additional responsibilities.

Comprehensive health benefits include: medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.   

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. 

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.  

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.  

Job Summary

The Fiber Optic Technician is responsible for engaging and developing customer relationships and providing solutions to our customers through Ziply Fiber products and services.

Essential Duties and Responsibilities

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

·        Locate and report potential issues with OSP to prevent outages and maintain a professional appearing plant. 

·        Install and maintain residential internet and phone (ie: fiber drops, ONTs, routers, Wi-Fi extenders and inside premises wiring.) 

·        Respond to service outages and assist vendors when/where needed.  

·        Work aloft on ladders against buildings or poles while connecting, installing or repairing fiber and wireless services. Bucket truck and other vehicle/trailer use may be required.

·        Read and interpret outside plant drawings for drop placement, customer service orders and repair tickets. 

·        Support, install, and repair company products and services. 

·        Use automated dispatch equipment (i.e., handheld terminals), and appropriate test equipment to verify proper installation and/or repair. 

·        Communicate effectively and accurately with customers to reduce repeat service calls. 

·        Fiber Optic Splitter adds & Hub work.

·        Residential Gateways and HSI (High-Speed Interface) business class routers. 

·        Must be available for Standby rotation.

·        Drive box truck to pick up material and deliver to needed locations.

·        Organize and clean the storage units, breakdown pallets, put material away. 

·        Make re-order list for next run. 

·        Frequency will be dependent on volume of work and consumption of material. 

·        When not re-supply, the technician will be in the load performing Fiber Tech work. 

·        Performs other duties as required to support the business and evolving organization.

Premium Additional Responsibilities

·        Business Hosted Voice. 

·        Commercial designed circuits managed WiFi Solutions.  

·        Turns up and Assists with Provisioning repeat design circuits and managed routers.  

·        Central Office tasks.

Qualifications

·        High school diploma or equivalent. 

·        Experience supporting and interacting with customers preferred. 

·        Experience with MS Outlook, Word, and Excel, and different PC operating systems. Preferred.

·        1-2 years of experience in fiber data and voice installation and maintenance Telecommunications wiring color-code competency is a plus.

·        Additional certification, licensing, or experience (i.e., hosted voice, Ethernet, Fiber, Optics, flagging, CPR etc.) is a plus.

·        Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.

·        Must complete a pre-employment drug screening.

Knowledge, Skills, and Abilities:

·        Ability to work nights and weekends, as well as on-call rotation as required.

·        Ability to work aloft from heights on poles and ladders.

·        Ability to follow through on jobs to completion in a timely manner.

·        Ability to remain calm in high stress situations and demonstrate good judgment.

·        Basic keyboard and software skills.

·        Good mathematics skills.

·        Active listening, decision making and strong problem-solving skills.

·        Ability to communicate effectively with customers and provide excellent customer service.

·        Strong verbal and written communication skills.

·        Ability to read and understand road maps, discern street signs, and address numbers.

·        Ability to be unaffected by flashing lights and strobes.

·        Ability to operate equipment to perform the essential functions of the job (i.e., splicing tools, test equipment, computer/laptop, phone, and company vehicle.)

·        Ability to drive on behalf of the company in a safe and responsible manner.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Fiber Optic Technician work involves driving a motor vehicle and m
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