FHW-PACE Clinic Coordinator working with seniors - Fallon Health

Overview

About us:

Fallon Health Weinberg is a partnership between Fallon Health of Massachusetts and Weinberg Campus of Erie County, New York. Fallon Health Weinberg offers a Program of All Inclusive Care for the Elderly (PACE)  to serve the health needs of dual-eligible residents of the Western New York counties of Erie and Niagara.

Fallon Health is a company that cares. We prioritize our members--always-making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, we deliver equitable, high-quality coordinated care and are continually rated among the nation’s top health plans for member experience, service, and clinical quality. Weinberg Campus has been providing needed services to the elderly for more than 100 years, through both community-based programs and nursing facility care. It is a renowned geriatric education and training institution offering the widest range of housing and care options available on one campus.

At Fallon Health Weinberg, we believe our individual differences, life experiences, knowledge, self-expression and unique capabilities allow us to better serve our members. We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio-economic status and other characteristics that make people unique. 

$23.00 per hr.

The FHW Office Coordinator is responsible for all daily front office functions, including managing all incoming calls (transferring them to the appropriate department or taking messages), incoming mail, faxes, assisting with outgoing mail and faxes, serving as primary contact for all transportation concerns, maintenance of records of transportation for program participants and maintaining a good relationship with transportation vendor and supporting all departments in daily copying needs.

Responsibilities

• Greet participants and public with positive demeanor.
• Maintain visitor logs and badges.
• Operate multi-line phone system efficiently and direct calls to appropriate staff; transcribe and convey messages.
• Open and sort incoming mail
• Type general office correspondence; letters, memorandums, etc.
• Maintain and distribute faxes utilizing e-faxing.
• Complete encounter data report and upload to secure pathway
• Maintain tasking inbox; keep up to date daily
• Contact participants of upcoming appointment reminders
• Create transportation orders; call and fax all transportation changes to vendor(s)
• Maintain accurate arrival/departure time log.
• Notify all needed departments of transportation changes, participant transport changes and cancellations.
• Establish own work plan and priorities, using and/or modifying established procedures to assure timely completion of assigned work in conformance with established departmental policies and standards.
• Assist with claim processing and management.

Qualifications

Education

High school graduate or equivalent

License/Certifications

CPR certification or obtain certification within 6 months of hire.

Reliable transportation.

Experience

Preferred: 2 years in customer service, secretarial, or receptionist position

Required: Intermediate computer skills (Word, Excel, Power Point)

COVID-19 Vaccination:

With the end of the Global Coronavirus COVID-19 Pandemic, Fallon Health no longer requires all employees to be vaccinated against COVID-19 except for employees who are in jobs that under state and federal laws, regulations and policies are required to be vaccinated and/or they are in Member/participant facing positions.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.