Federal Program Storage Subject Matter Expert - Columbia, MD or Manassas, VA - Clearance TS SCI/Full Scope Poly - Hewlett Packard Enterprise Company

Federal Program Storage Subject Matter Expert - Columbia, MD or Manassas, VA - Clearance TS SCI/Full Scope Poly

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Provide Storage experience including architecture and storage management knowledge and expertise for a large Federal program management office

REQUIRED:

US Citizenship required.

TS/SCI Security Clearance with Full Scope Poly required

Location: Columbia, Maryland or Manassas, Virginia (3+ days a week)

• Strong collaboration skills; works well on a team
• Excellent communication and troubleshooting skills
• Flexible, proactive, ability to work with minimal direction in an open and fast-paced environment
• Demonstrate a full understanding of the ability to create, manage, and deploy a distributed HA storage system using a combination of hardware and software capabilities
• Experience and understanding the ability to manage a fibre channel network
• Experience and understanding of Oracle ZFS Storage Appliance and NetApp Data Ontap
• Proven hands-on storage engineering experience
• Hands-on experience with architecting, implementing, and managing SAN and NAS storage environments and associated solutions to include maximizing storage infrastructure functionality and troubleshooting complex hardware and performance issues.
• Experience monitoring hardware and hosted software performance and workloads and ensuring system availability and reliability
• Hands-on experience with monitoring, reporting, and analysis at Tier 2/3 support level. Proven track record of troubleshooting to resolve issues
• Proven ability to perform network maintenance and system upgrades including service packs, patches, and security configurations
• Demonstrated ability to monitor system resource utilization, trending, and capacity planning
• Security+ certification

DESIRED:

• Strong knowledge of Information Technology Service Management, ITIL preferably
• Experience working in customer environment
• Ability to conduct on-the-job training
• Experience writing and troubleshooting scripts
• ServiceNow, Splunk experience
• Certified Storage Engineer certification
• CCNA certification

Responsibilities:

• Consult, install, configure, monitor, and provide subject matter expert support of Area Network (SAN), Network Attached Storage (NAS), and associated technologies.
• Ensure data is accessible through secured protocols and recommended vendor and industry standards.
• Participate in major incident and client consultation calls as the subject matter expert in storage technical areas
• Provide technical guidance to Junior and mid-level storage Administrators, client technical teams, and IT systems managers
• Proactively manage SAN and NAS storage environments by monitoring alerts, incoming work pipelines, and by troubleshooting complex hardware and performance issues
• Interface with storage technology vendors to resolve complex challenges
• Creating Reports scheduling and analysis of storage systems
• Participate in system patch management for all storage systems
• Participate in change control lifecycle activities
• Maximize the storage infrastructure functionality and recommend optimal improvements for availability, performance, and disaster recovery readiness
• Monitor hardware and hosted software performance, firmware versions and security compliance, as suggested by vendor best practice documentation and client senior technical teams
• Engage hardware vendors to request assistance with complex issues not documented in knowledge articles
• Participate in the knowledge management practice by routinely creating, reviewing, and removing knowledge articles and Standard Operating Procedures for common or complex storage equipment management activities
• Monitor work pipelines in ticketing system, email, and phone, for incoming or pending incidents, requests, and change tasks
• Manage workloads and ensure defined metrics are met daily
• Participate in client facing meetings as a subject matter expert and answer questions about storage technology, functionality, configuration, and challenges
• Provide recommendations to client for environmental stability, as suggested by the technology vendor
• Resolve any escalated incidents and participate in troubleshooting calls with the incident management team as well as client technical groups

Education and Experience Required:

• Bachelors Degree and 12+ years of professional experience and a Master of Arts/Science or equivalent degree in computer science or related area of study. Without a Masters degree, three additional years of relevant professional experience (15+ years in total).

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:
Services
Job Level:
Master

States with Pay Range Requirement

The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html .

USD Annual Salary: $111,000.00 - $255,500.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

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