Federal Installation Support Service Technician, Manassas, VA, TS/SCI, FSP - Hewlett Packard Enterprise Company

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

This position will be part of a data center support team providing a range of services on a new multi-year federal contract. Areas of responsibility will include lifecycle and incident management of data center infrastructure and various hardware and software platforms and tools. The team will deliver according to Service Level Agreements and ensure customer satisfaction. US citizenship with TS/SCI and FSP are required.

KEY RESPONSIBILITIES:

• Maintain data center network and internal system network gear on a large Federal Government contract.
• Assist in system installations and troubleshooting following government and company directed standards.
• Monitor systems and IT infrastructure with provided tools and respond appropriately based on severity and impact of an incident.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Resolve technical and some business incidents independently but recognize when escalation is required.
• Mentor/assist less-experienced team members on complex incidents
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Review support plan for business indicators and map to company service solutions.
• Act as trusted advisor in the consultant role for customer and company sales teams.
• Provide suggestions for operational efficiencies and work across team to share best practices.

REQUIRED:

US Citizenship REQUIRED

TS/SCI Security Clearance with Full Scope Poly required

Location: Manassas, VA. Onsite Work Required

• Bachelors Degree (or equivalent) in Computer Science, Information Systems, Engineering or related technical discipline or equivalent industry experience
• Security+ certification
• Strong collaboration skills; works well on a team
• Excellent listening, communication, and troubleshooting skills
• Flexible, proactive, ability to work with minimal direction in an open and fast-paced environment
• Experience with configuration management tools
• Proven hands-on network engineering experience
• Hands-on experience with monitoring, network diagnostic and network analytic tools at Tier 2/3 support level. Proven track record of troubleshooting to resolve issues
• Proven ability to perform network maintenance and system upgrades including service packs, patches, and security configurations
• Experience monitoring network performance and ensure system availability and reliability
• Demonstrated ability to monitor system resource utilization, trending, and capacity planning

DESIRED:

• Linux systems knowledge preferred with troubleshooting experience
• Strong knowledge of Information Technology Service Management, ITIL preferably
• Experience working in customer environment
• Ability to conduct on-the-job training
• ServiceNow experience
• CCNA certification

#federalcleared

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates

#servicesandsupport, #technologyandsoftware

Job:
Services
Job Level:
Expert

States with Pay Range Requirement

The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html .

USD Annual Salary: $86,000.00 - $198,000.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .