FCM - VIP Corporate Travel Consultant - Liberty Travel
Philadelphia, PA
About the Job
VIP Corporate Travel Consultant
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
To learn more about FCM please click HERE
About the Opportunity
Our VIP Corporate Travel Consultants will need to provide a high level of consultation and accuracy during all aspects of the travel experience, including pre-booking consultation, and the reservation process from beginning to end. Candidate must have in-depth travel industry knowledge, exceptional problem-solving skills, while maintaining the highest degree of professionalism and courtesy.
This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before starting your role, you will participate in three weeks of paid training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs.
Our business hours are 8:00 AM to 8:00 PM EST Monday – Friday.
A typical schedule will include a 40-hour work week with five 8-hour shifts. Be prepared to work an evening shift until 8:00 PM once or twice a week.
Key Responsibilities
- Deliver exceptional, personalized service to C-Suite travelers and their administrative staff, establishing strong rapport and ensuring all interactions are handled with professionalism.
- Provide consultative support throughout the booking process, creating unique travel itineraries that meet the specific needs and expectations of high-level executives.
- Keep clients informed of necessary travel documents and health requirements for international travel.
- Complete all reservations accurately and in a timely manner, including post-trip follow-up and support.
- Strong ability to multitask, handling competing priorities with ease.
- Demonstrate creative thinking and decisive problem-solving skills to provide optimal travel solutions.
- Always maintain an impeccable professional demeanor, adapting to changes and exceeding customer expectations.
- Meet goal expectations in productivity, customer experience, and service levels, as measured by performance metrics.
Experience & Qualifications
- 3+ years of recent experience as a VIP or Executive Agent
- 5+ years of customer service experience in the travel industry, with a proactive and exceptional approach
- Proficient in Sabre GDS, including formats, shortcuts, enhancements, pricing, and willingness to utilize multiple booking platforms
- Strong experience working with C-level executives and high-profile clients
- Ability to manage multiple complex requests seamlessly and efficiently, with attention to detail
- Expertise in international travel bookings and processes
- Proven ability to retain and proactively gather travel preferences, while handling unique requests with professionalism
- Excellent communication skills, both written and verbal, across various channels
- Strong technical skills and proficiency in both international and domestic geography
- Fluent in Microsoft Office Suite, including Excel, Outlook, and Teams
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 25 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
#LI-SC1#FCMUS#LI-Onsite
Location – Philadelphia, PA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an hourly pay rate of $28.85 - $34.62 plus commission/incentive earnings based on achievable targets. The hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $60,000 - $77,000. The annual salary range listed represents the total compensation package, excluding benefits.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
Newsweek: America’s Greatest Workplaces for Diversity (2024)