Fast and Fresh Manager - Hy-Vee

Iowa City, IA 52240

About the Job

General Function

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the best quality product at a competitive retail price to customers.

Core Competencies

Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: Fast and Fresh Department Employees

Primary Duties and Responsibilities

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers, providing prompt, courteous, and efficient service to customers and sets a good example.
Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: (examples include)
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
Determines department goals with store director.
Writes department work schedule and establishes a daily work plan for the department.
Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
Communicates with employees regarding sales and ideas.
Handles and satisfies customer issues.
Figures retail pricing and ensures correct pricing.
Extends invoices, posts invoices, and oversees department bookkeeping procedures.
Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
Conducts inventory of the department.
Plans displays, promotions, and determines pre-orders.
Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
Understands and troubleshoots equipment and ensures maintenance is performed.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities

Ensures pricing is competitive in the market area.
Attends meetings and seminars and participates in continuing education.
Fills displays and works in the sales area.
Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.
Performs departmental duties as needed.
Assists in other areas of the store as needed.
Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Must have the ability to file, post, and mail materials; copy data from one record to another;
nterview to obtain basic information; guide people and provide basic direction.

Source : Hy-Vee