Family Support Coordinator - LifeNet Health

Family Support Coordinator  

Location: Roanoke, VA 

Department: Transplant Services   

Job Type: Full-Time  

Clinical Status: Clinical Plus  

Shift: 6:00 AM – 12:00 AM call (subject to change), Weekends and Holidays  

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.   

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process.  LifeNet Health has over 1200 employees and has a growing global presence.  

How you will contribute to LifeNet Health’s success:  

Under the general direction of the Manager, Family Support Services and the Manager On Call (MOC), the Family Support Coordinator (FSC) obtains authorization for donation, provides organ-donation-informed emotional support and guidance to family members of potential organ donors by providing assistance with end- of- life decisions by providing timely assessment and support where applicable, facilitating the approach for organ and tissue donors, and supporting the family with the transition to the organ recovery phase of the process. The FSC is required to make independent decisions when approaching families based on training and experience. Collaborates with hospital staff as well as other LNH staff to determine the appropriate time to approach the family to obtain authorization and perform Donor Risk assessment form.  

What you’ll do:  

• Family Engagement & Advocacy: Obtains authorization for donation. Works empathetically, compassionately, and professionally with families in crisis to advocate for donation and transplantation. Provides timely support to families that are in need and have the possibility of becoming a donor. Focuses on Donation after Cardiac Death and non-registered donor potential donors. Communicates complicated clinical topics.
• Trauma-Informed Care & Management: Develops effective professional and personal relationships quickly and possesses superior communication skills. Demonstrates the ability to engage in emotionally charged situations and display their experience in crisis assessment, intervention, and counseling.
• Donation Advocacy with Hospital Partners: Works within hospital to increase physician and other hospital personnel openness and responsiveness to potential organ and tissue donation by developing and maintaining effective relationships with key physicians and other personnel.
• Authorization Process Management: Conducts the Donor risk assessment interview with the family or next of kin and documents accurately in compliance with quality systems and corporate programs.

What you’ll bring (Minimum Requirements):  

• Bachelor’s Degree – Social Work, End of Life/Bereavement Care, Pastoral Care, Crisis intervention or related field
• Valid Driver’s License
• Three (3) years’ experience with Social Work, End of Life/Bereavement Care, Pastoral Care, Healthcare, or related Field

Preferred  

• Master’s Degree – Social Work, End of Life/Bereavement Care, Pastoral Care, Crisis intervention or related field
• Five (5) years’ prior experience in an OPO or Transplant Center or experience with care of donor family

These would be nice too (Knowledge Skills and Abilities):  

• INTERPERSONAL SKILLS: Ability to communicate effectively with colleagues, hospital staff, and families in crisis, as well as community leaders.
• COMMUNICATION SKILLS: Ability to effectively communicate verbally and in writing, building relations with all professionals at different levels within the organization.
• CLINICAL KNOWLEDGE: Able to learn medical terminology and common medical conditions leading to brain death. Able to discuss medical conditions with medical personnel.
• TIME MANGEMENT: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.
• ATTENTION TO DETAIL: Able to perform tasks thoroughly and with care; checks work to ensure a high degree of accuracy/completeness and early/on-time delivery.
• PROFICIENT IN MS OFFICE: PowerPoint, Excel, Word, Outlook, Microsoft Suite
• PSYCHOLOGICAL SKILLS: Ability to work under extreme pressure and high emotional situations. The ability to cope with issues pertaining to death.
• COLLABORATIVE: Ability to build internal and external relationships with staff, hospital, families in crisis and other leaders.

Why work at LifeNet Health?  

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You won’t find another company with a culture as strong as ours.  

• 403(b) and Profit-Sharing Plan
• Affordable medical, dental, and vision coverage
• Corporate sponsored events for employees
• Work-life balance with generous paid time off to include vacation time, sick time, and paid holidays
• Tuition reimbursement
• Personal career, skill, and leadership development opportunities
• Wellness Program (gym reimbursement, monthly wellness webinars, mental health toolkit, financial resources, and much more)
• Employee Assistance Program (EAP) for employees and members of their household
• Dedicated and passionate co-workers

The pay rate for the successful candidate will depend on geographic location and the candidate’s qualifications and prior relevant experience. The pay range for this position is $56,238 (entry-level qualifications) to $74,984 (experienced in this role*). *Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience.   

This position is eligible for an annual bonus once eligibility criteria are met.    

All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law.  Further, nothing in this posting is intended to alter the “at will” relationship of a successful candidate and this posting does not constitute a specific promise.  

We are proud to be an EEO/AA employer EOE/M/F/Disability/Vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.