Family Support Coordinator - Lexington, KY - Network For Hope (NFH)

Referral Management

1. Responds independently or with assigned staff to hospital referrals within designated times.

2. Reports relevant patient information to the Family Support Administrator on Call (AOC) and/or Organ AOC.

3. Confirms donor eligibility with the Organ AOC and/or Family Support AOC.

4. Collaborates with the healthcare team to assess the legal next of kin/family's readiness for a donation conversation.

Donation Conversation

1. Communicates empathetically with families experiencing sudden loss, providing support and clarification while allowing for the expression of grief and emotions.

2. Establishes rapport with the healthcare team and gathers information about family dynamics to ensure the best time to have a donation conversation.

3. Advocates for donation while being responsive to individual family circumstances utilizing discretion and sensitivity.

4. Assists families to understand the grave prognosis, test results, and/or diagnosis of death as described by the physician.

5. Leads discussions with potential donor families about the gift of organ, tissue, and eye donation.

6. Obtains authorization for donation or presents Donor Designation, supporting First Person Authorization Laws.

Donor Family Management

1. Conducts Uniform Donor Risk Assessment Interviews (UDRAIs) with family members.

2. Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the donation process.

3. Acts as a family advocate to the health care team as necessary.

4. Coordinates a plan for family support along with key hospital staff members (chaplain, social work, etc.). For applicable cases, escorts families to the designated location and supports families during withdrawal of life sustaining treatment.

5. Follows up with the family post-recovery, informing them about the donation outcomes.

Family Support

1. Provides compassionate support to families throughout the donation process with an understanding of the grief process and the ability to be comfortable with talking about death and end of life.

2. Educates the family on the donation process.

3. Supports the family in closure rituals and assists them in preparation for their departure from the hospital.

4. Provides family support utilizing NFH led initiatives, i.e., memory making and community resources.

5. Maintains ongoing communication with Network for Hope staff members throughout the family support process.

Documentation

1. Obtains authorization for donation per Uniform Anatomical Gift Act (UAGA).

2. Documents information according to established procedures and protocols.

3. Maintains detailed documentation of case specifics, including family dynamics and healthcare team interactions.

Other Duties

1. Provides education to hospital staff regarding authorization, family care process, and donation process. May assist with presentations to hospital partners during lunch and learns, in-service meetings, and other events.

2. Contributes to the development and improvement of department policies, processes, and procedures.

3. Participates in case reviews and attends relevant meetings and learning opportunities.

4. Accepts other duties as required by the Family Support Manager.