Family Support Center /LIHEAP Receptionist - Community Care Alliance

Family Support Center /LIHEAP Receptionist  (Full Time)

The Family Support Center offers an array of services to meet people’s basic needs:  food, rent, utilities, clothing, and more.  Work with a Team who are customer-focused.  Every person who comes in is evaluated for other needs, either those offered by the Center or another agency program.  We also look beyond the person in front of us to consider the needs of the entire household.   Excellent phone skills are a must! You are perfect for this team if you are a positive person with good verbal and written communication skills.  Must be an effective problem-solver. 

POSITION SUMMARY:

Provides customer service to customers seeking basic needs assistance. Provides support staff services to all program services in the Family Support Center including data entry, record keeping, file maintenance, inventory, and written documentation.

Duties:

• Greets and assists customers with submitting program application materials.
• Enters completed intake/screening and program application forms into required database(s) per program and agency guidelines.
• Demonstrate sensitivity to and respect for differences in language, culture, socioeconomic status, gender identity, and individuality pertaining to clientele and colleagues.
• Use judgment and discretion in setting daily priorities. Complete tasks, maintain punctuality, keep appointments, and adapt schedule to meet unexpected needs and changes. Demonstrate ability to be independent and self-directive.
• Demonstrate appropriate professional boundaries with clientele, according to agency guidelines, program protocol, and best practice.
• Engage in respectful and positive interactions with colleagues at all times. Demonstrate the ability to communicate with people of diverse backgrounds; work collaboratively with colleagues to accomplish objectives; handle conflict and resolve issues.
• Understand confidentiality regulations and maintain confidentiality of family and agency information. Demonstrate adherence to agency ethical standards.
• Maintains client files in accordance with Agency quality assurance policies.
• Assists with program inventory and ordering.
• Complete all documentation/reporting in accordance with practice standards and timelines, as required by the agency, funding source, contract, and/or regulatory body.
• Actively participate in supervision, program, and agency meetings.

EDUCATION AND TRAINING REQUIRED:

This position requires a high school diploma or equivalency with two years of office/customer service experience preferred. Bilingual (Spanish/English) skills preferred.

Minimum skills will include:

• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.
• Knowledge of proper business communication, including style and format of letters, memoranda, minutes, and reports.
• Skill to use a computer and various software packages.
• Skill to type 50 words per minute.

WORKING CONDITIONS:

• Requires sitting 80% of the time.
• Flexible hours required.
• Ability to establish priorities and work independently.
• Ability to communicate effectively with co-workers, clients and providers.
• Ability to maintain confidentiality.

To apply for this opening please visit our website www.communitycareri.org and select "Careers" and then "Current Openings" to fill out an application and upload your cover letter and resume.

About Us

Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social, and emotional challenges.

Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.

 Military friendly employer!