Facility Operations Manager - Pinnacle Consulting Group, Inc.

Facility Operations Manager

The Facility Operations manager of the operations and maintenance program for multiple assigned metropolitans, water & sanitation, park and recreation, and fire protection/emergency service Districts, Authorities, and Municipalities. Including oversight of service contractors to ensure safe, quality, and cost-effective work. The Facility Operations Manager develops scopes of work, recommends contractor selection, reports, and problem-solves, administers contracts, and validates completed work by performance-based service contracts. Regular and recurring site visits are performed throughout the growing season (April-October) and the off-season (November-March). They serve as a resource to the District Manager, Board of Directors, Developer, and constituents for issues related to operations and maintenance and district-owned assets.The position requires strong analytical skills, communication skills, organizational skills, and presentation skills, and the ability to balance multiple deadlines and priorities.

This position is housed in the Capital Infrastructure and Facilities Management Department and reports to the Director of Capital Infrastructure and Facilities Management while working closely with the Assistant Director of Capital Infrastructure and Facilities Management. It requires strong problem-solving skills and experience in property and operations management. The position requires working well under pressure to meet deadlines and follow through on assignments.

Organizational Competencies and Cultural Values Summary:

PCGI's work culture encompasses the values of excellence, teamwork, respect, effective leadership, and exceeding expectations. Employees and the Executive Leadership Team promote and support our non-negotiables of Graciousness, Respectfulness, Responsibility, Team Focus, Awareness, Integrity, and Hunger. This position is expected to demonstrate PCGI's company culture and values, working cooperatively to identify and implement systems and resources across the department and assist in the implementation of PCGI's vision and annual goals.

Major Responsibilities:

Service Contractor Oversight

• Oversee O&M activities to preserve standards and schedules in a safe, quality-focused manner
• Perform facility troubleshooting maintenance and minor repair functions
• Organize and host conduct meetings to coordinate work scope and schedule
  • Conduct site observations to ensure contracted scope accountability, identify maintenance needs, issue contractor work requests, coordinate, and track action items
  • Conduct and/or facilitate inspections to evaluate contractor performance, assess capabilities, implement corrective measures, and identify alternative solutions to meet service needs
  • Maintain a working knowledge of industry service contractor capabilities, proficiencies and service areas
• Administer contractor emergency contact directory and coordinate after-hour response requiring a rotating on-call availability

Operations and Maintenance Program Management

• Develop scopes of work, issue requests for proposals, administer bid processes, evaluate proposals, provide assessments, conduct interviews, and prepare recommendations for enhancements and operations maintenance
• Prepare, manage, and report on the O&M plan, service schedule, and all other applicable updates
• Maintain a working knowledge of district assets, locations, and maintenance requirements
  • Manage facilities operations and maintenance during warranty for district-constructed assets and coordinate with capital project managers to facilitate the transition out of warranty
  • Manage landscape and special construction projects related to district facilities maintenance
  • Review, validate, and negotiate change order requests

Asset Management

• Develop annual district operations plans and schedules
• Prepare asset listings, condition assessments, and life-cycle analysis and assist in replacement reserve studies
• Administer utility locate requests and coordinate locating of district assets
• Conduct playground inspections for code compliance and issue evaluation reports

Budgeting and Payments

• Administer, analyze, track, and prepare reports detailing O&M budget status and present status to the district board of directors in public board meetings
• Prepare and assist with approvals of O&M budgets in collaboration with representatives of the Board of Directors
• Analyze, forecast, track and report on O&M budget
• Validate invoices and assist with the interdepartmental payables process

Inter-Government/Constituent Relations

• Acts as liaison on behalf of the clients with contractors, city departments, and constituents to represent client's interests
• Develop and maintain productive working relationships with developer representatives, community management staff, property managers, service contractors, consultants, jurisdictional agencies, and utility companies
• Communicate status, respond to requests, and coordinate with internal and external teams
• Accountable to the Board of Directors for facilities management of the district

Interoffice Relations

• Works closely with the accounting department to provide financial support related to facilities operations
• Works closely with District Administrators and District Managers to problem-solve and coordinate transactions and requests
• Works closely with the Capital Team to ensure proper asset recording and/or transfer

Other Duties as Assigned

• Completes other duties as assigned

Supervised by: Director of Capital Infrastructure and Facilities Management and Assistant Director of Capital Infrastructure and Facilities Management

Oversees: Service Vendors and Contractors

Qualifications:

To perform this job successfully, an individual must be able to perform each major responsibility satisfactorily. The requirements listed below are representative of the skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Skills and Abilities:

• Ability to operate computers using Microsoft Windows and Microsoft Office including Outlook, Word, and Excel, as well all additional relevant and required computer hardware and software
• Demonstrated knowledge of industry practices and terminology
• Situational awareness
• Ability to identify problems then develop and implement solutions
• Strong reasoning, judgment, problem-solving and conflict resolution skills
• Flexibility and versatility to prioritize and manage projects to completion under multiple, rapidly changing requests
• Excellent organization and attention to detail
• Motivated, driven and engaging demeanor
• Ability to anticipate the needs of clients and team members
• Able to work well under pressure, meet deadlines and follow through on work assignments
• Collaborative work style with an emphasis on building and fostering relationships
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Inspires and motivates others to perform well and accepts feedback from others
• Must be willing to carry out company goals and policies
• Improves and promotes quality and demonstrates accuracy and thoroughness
• Willing to continue professional development

Language Skills:

• Ability to communicate (speak, read and write) in English with individuals in person, by telephone, and by email
• Ability to read, analyze, and interpret various documents and service plans agreements in English
• Ability to compose business correspondence to a variety of audiences
• Ability to effectively present information and respond to questions from directors, managers, consultants, constituents, various groups, and staff

Mathematical Skills:

• Ability to calculate figures and amounts as required in maintaining and reporting expenses, estimates, budgets, discounts, interest, proportions, percentages, areas, volumes, and circumferences
• Analytical and detail-oriented

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of Board of Directors, constituents, service vendors, and consultants
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Education & Experience:

• Three (3) years of progressively responsible, hands-on experience in property/facilities management or project management
• Bachelor's degree in project management or landscape management preferred
• Working knowledge of city and state government processes as related to special districts
• Any combination of the required education and experience providing the required skill and knowledge for successful performance may be considered

Equipment: Must be able to operate a computer, fax machine, copier, telephone, motor vehicle.

Physical Demands: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position involves work in an office and outdoors at various project sites. The estimate is 25% indoors and 75% outdoors
• While performing the duties of this job, the employee is regularly required to stand and walk
• Has frequent need to perform the following physical activities: bend/stoop/squat, climb stairs, push or pull, reach above shoulders
• Constant needs to perform the following physical activities: writing/typing, grasping/turning, and finger dexterity
• Lifting/carrying less than 25 pounds frequently
• Vision requirements: constant needs to read manuals, reports, financial statements, complete forms, and view the computer screen
• Hearing requirements: constant needs to communicate over the telephone and in person

Driving Requirements:

• Must possess a valid Colorado Driver's License and a clean driving record to operate a company-owned fleet vehicle
• Ability and means to travel locally as needed, proof of liability and property damage insurance on vehicle used is required

Work Environment:

• Professional appearance and dress consistent with the desired corporate image
• The work environment characteristics described here are representative of those an individual may encounter while performing the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the individual regularly works in an office environment and does not work near moving mechanical parts. The noise level in the work environment is quiet to moderate
• Occasional early morning, evening, and weekend hours may be required as job duties demand

Benefits Offered

Benefits:

401k Retirement Plan

Car Fleet for Business Use

Insurance:

Medical Insurance

• OAP Plans
• Traditional PPO Plans

Dental Insurance

Vision Insurance

Life and AD&D Insurance

Long Term Disability Insurance

Short Term Disability Insurance

Health Savings Account (H.S.A.)

Flexible Spending Accounts (F.S.A.: Medical, Limited, and Dependent Care)

Additional:

Paid Time Off

Holiday Time

Position Information

Location: Loveland, CO

Position Status: Full Time Employment

Job Category: Capital & Facilities

Work Experience

Required: 3 years of progressively responsible, hands-on experience in property/facilities management or project management

Preferred: Working knowledge of city and state government processes as related to special districts

Education level Required: Bachelor's Degree in Project Management or Landscape Management Preferred

Salary: $50,000 -$65,000

Closing Date: 1/10/2024