Facility Operations Manager - Willow Creek Community Church

Job Type

Full-time

Description

Willow Creek Community Church is an egalitarian non-denominational, multi-site church in and across Chicagoland passionate about helping people take next steps to love God, love people, and change the world. Our church is a place where you can make a significant impact for God's kingdom based on how He has uniquely designed you, leading the people around you to become more like Jesus and showing the tangible love of Jesus both locally and globally.

As the full time Campus Operations Manager you will lead and manage the Campus Host Team that provides day-to-day support for ministry during open building hours and special events. In addition, you will provide administrative support for the operations team by processing room reservation requests, campus vehicle reservations and providing general operations administrative support for regular ministry and outside group rentals. You will also spearhead communication and accountability around staff and volunteer values and expectations, ongoing development, and the spiritual health of the team.

The salary range for this position is around $62,000 - $82,000 depending on experience and skill set. Our comprehensive benefits package includes health, dental and vision insurance, life insurance, retirement savings with company match, maternity and paternity leave, generous paid time off, mental health counseling reimbursement, and more.

Job Responsibilities

• Manage campus room reservation requests, resource and confirmation systems, including creating digital forms and automated communication around space use as needed.
• Triage facility booking issues and quickly resolve conflicts as they arise.
• Process campus vehicle reservation requests and coordinate vehicle key pick-up and return.
• Provide administrative support for outside rental requests, including creating/maintaining digital facility rental request forms, follow up communications, confirmation of rental payments, event supply purchasing and monthly receipt reconciliation.
• Coordinate campus tours for potential renters as well as any secondary facility meetings
• Spearhead event setup, tear down and participate in rental event day-of execution.
• Oversee the day to day management of the Campus Host, mail and dock team members, including scheduling, communication, and payroll.
• Continue to build a healthy team culture including values of setting the tone, embracing challenge, believing the best and following Jesus.
• Train and lead all campus teams and volunteers on facility use systems and expectations. And communicate all team, event, quality control and feedback updates.
• Coordinate the ordering and payment of operation, mail, dock, facility stock and cleaning supplies.

• Believing the Best | Trust is our default
• Commit to Candor | Kindness is our way
• Embrace Challenge | Grit is our style
• Setting the Tone | Joy is our attitude
• Choose Unity | Diversity is our strength

Support ongoing campus ministry and missional events in an innovative, sustainable and efficient way. Train Campus Hosts on team expectations, empower ministry staff to work within organizational values and processes around building use. Creating a team culture where people are the priority, positive culture building and incorporating volunteers into the team are the norm. Provide outside groups with radical hospitality that ensures successful rental events.

Requirements

Skills/Competencies:

• Ability to Multitask, planning for several events & moving forward simultaneously
• Ability to train and lead volunteers and staff
• Good conflict management skills
• Strong decision making skills
• Understanding and ability to operate within a budget
• High EQ and relational competency
• Well-organized, detail-oriented, and ability to multitask

Personal Characteristics:

• Organized and Administrative - ability to manage many details to execute events
• Collaborative - works well across and with other departments & teams
• Coachable - can take feedback & direction, implementing coaching right away
• Relational - strong communication and care skills for managing volunteer teams
• Execution - stays cool under pressure during event time, high energy for day-of events
• Communicator - communicates well in person and through writing

Education and Experience:

• High-school education or GED required
• Experience recruiting and leading volunteers preferred
• Customer service experience
• Supervisory experience

Salary Description

$62,000 - $82,000