Facility Manager - Socceroof

About Socceroof

Socceroof provides easily accessible, world-class soccer facilities where you can experience a 360-degree offer to play soccer with your team or friends and enjoy our lounge and entertainment areas.

Our vision at Socceroof is to provide a place to play soccer and revolutionize the entire soccer experience. Through our thriving communities of players, we aim to inspire passion, develop talent, and change how soccer is played in North America.

Our mission is to provide players with inclusive soccer access, allowing them to fulfill their love for the game.

About the role

The Facility Manager oversees all operations and drives all commercial activities, such as partnerships and B-to-B and B-to-C relationships. 

The Facility Manager is in charge of leading the staff to uphold top-notch customer service standardsand ensuring efficiency to optimize business results. 

The Facility Manager reports to the Regional Manager.

Responsibilities

Operations 

• Oversee and coordinate the day-to-day operations, ensuring smooth and efficient functioning of all activities.
• Follow the company's operational policies, procedures, and protocols to maintain high safety, cleanliness, and functionalitystandards according to the facility’s compliance with legal and regulatory standards.
• Manage maintenance schedules, repairs, and improvements to ensure the facility remains in excellent condition.
• Treat all the claims and clients’ suggestions and provide adapted solutions for each case.
• Coordinate weekly meetings with the facility staff to reinforce teamwork and best practices.

HR, Management, and leadership

• Manage and coach a team of employees and provide them with guidance and support.
• Recruit new talents and train them.
• Conduct annual reviews, set goals, and provide regular performance evaluations.
• Implement strategies to enhance overall team performance and customer service.
• Coordinate employees' schedules and ensure invoice payments are made.
• Cultivate a positive work environment and actively encourage your team's professional development.
• Propose team-building activities to promote cohesion and strengthen positive relationships among the staff within the facility.

Sales, Marketing and Communication

• Take over and enhance the current commercial activity.
• Identify new business opportunities, such as expansion, partnerships, and community outreach initiatives, to increase brand awareness and customer engagement.
• Monitor market trends and competitor activities, analyze performance indicators to stay ahead of industry developments, and identify potential areas for improvement.
• Collaborate with the Regional Manager and the Marketing team to develop and implement marketing strategies to drive revenue growth with effective sales.
• Create tailored programs for the appropriate Socceroof clientele and adapt them based on the customer.
• Supervise all facility events, including sports leagues, corporate events, food and beverage promotions, and private parties, to ensure high service and customer satisfaction.
• Represent Socceroof in professional events.

Finances

• Prepare annual budgets regarding the financial targets.
• Identify cost optimization and monitor revenue maximization to perform profitability and sustainable growth.
• Keep the financial reports updated.
• Approve and manage the expenses of the facility and the employees.
• Maintain the bank account of the Facility in good standing.

Qualifications

Required

• Strong team management skills and interpersonal relationships
• Autonomy and multitasking
• Adaptability and problem-solving
• Ability to develop strategies and to be a decision-maker
• Customer-oriented
• Interested in continuous improvement
• Thoroughness and attention to detail
• Good at stress management
• Creativity and analytical skills developed
• Personal integrity and exemplary behavior
• Fluency in English

Preferred

• Have relevant experience of 5 years in a similar role
• Have a thorough knowledge of the processes in the soccer environment
• Proficiency in Spanish is a plus
• Proficiency with the Pack Office
• Knowledge of the soccer market in the NY Metropolitan Region is a plus

Working Conditions

• Full-time position
• Salary based on experience starting 55K$
• The bonus is discretionary up to 10K$
• Work is possible during the evenings or weekends.
• Possible trips to the other facilities.