Facility Associate Supervisor - The Millennium Group

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Supervise and give daily guidance and direction to the facility and mail room personnel. Perform regular "sweeps" of the workspace(s) to identify areas/items/equipment/materials in need of repair, replacement or upgrade. Report all issues to the Facilities Manager, so as to correct.

Responsibilities:

• Act as back up to the FM for all facility vendors performing work for the client, act as liaison with property manager
• Take maintenance requests through the facility ticketing system, perform task and close out work orders as required.
• Balance daily workload among team, while supporting financial results by minimizing site overtime and labor costs.
• Must demonstrate leadership qualities while resolving interpersonal conflicts and nurturing team work among the diverse team
• Troubleshoot & oversee solutions to problems relating to the facility and any of its components.
• Respond to building and equipment alarms and emergency situations. Act as a conduit of information between facility management and communicate with TMG employees in emergency situations.
• Learn all aspects of mail operations and provide coverage during absences. In the case of employee nonattendance, must be able to perform the workload of the team.
• In absence of the porter and utility assistant, complete porter services as necessary, could include trash can maintenance, kitchen cleaning, white board cleaning and conference room clean up.
• Monitor, track, order and stock office snacks and supplies while maintaining inventory sheets for the facility manager.
• Assist in set-up and break-down of meetings, lunches, and events
• Perform simple maintenance tasks including light bulb changes, assembly of furniture and accessories, HVAC filter changes, painting, small electrical and plumbing repairs, maintenance of kitchen area and appliances.
• Manage the janitorial services for the building performed by contract janitorial personnel.
• Train and become knowledgeable about all building systems and equipment in regard to their proper operations, maintenance, and repair
• Assist in the site space planning activities and implementation including internal moves
• Keep Millennium Group Management informed of operational efficiencies and potential problems.
• Collect data for reports and prepare monthly reports for management.
• Assist in preparation of annual employee appraisals and evaluating daily performance. May include coaching and counseling of an employee and providing constructive feedback and recognition to the teams as appropriate. Develop team strengths and improve weaknesses
• Work closely with the client to assure all standards and needs are exceeded.
• Utilizes knowledge of company culture, operations, policies, procedures in performing duties with minimal direction/supervision.
• Ensure the highest levels of customer care.
• Performs other duties as assigned

Qualifications:

• Associates Degree or 3 years of management/ Supervisory experience in mail, copy, facility and/or office services. Trade or technical degree preferred.
  
• Ability to demonstrate a high level of problem solving skills
  
• Able to set priorities and motivate others.
  
• Proficiency with Microsoft office applications and good communication skills required
  
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
  
• Exhibits exceptional customer service skills.
  
• Consistently demonstrates professional demeanor, appearance and attitude.
  
• Proven ability to remain calm under pressure; resilient.
  
• Sound judgment and problem-solving ability.
  
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
  
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
  
• Must be customer focused and display a professional demeanor.
  
• Must work well under pressure with minimal supervision.
  
• Vendor management experience
  
• Ability to carry out assigned tasks and projects to their completion
  
• Ability to work as a member of a team with a variety of different individuals both inside and outside of the company.

WATCH Where Service Matters: